Open To Work
Elaine Bennett
Panorama City
Summary
Compassionate behavior technician with expertise in clear communication and effective problem-solving. Proven track record in supporting clients to develop essential life skills while ensuring safety during crisis situations.
Overview
9
9
years of professional experience
Work History
Behavior Technician/Life Skill Coach
Rose Veldman
Los Angeles
05.2023 - Current
- Collaborated with multidisciplinary teams to develop and implement effective care strategies.
- Monitored daily progress and documented behavioral changes to inform treatment plans.
- Assisted clients during crises by implementing safety protocols to ensure client well-being.
- Supported clients in developing self-help skills such as dressing, toileting, eating independently .
Front end Cashier/Cafe Associate
Sams Club
Hiram
09.2022 - 04.2023
- Processed customer transactions efficiently using point-of-sale systems.
- Processed cash, check, and card payments with accuracy to ensure seamless transactions.
- Assisted customers with inquiries and product information.
- Collaborated with team members to ensure smooth operations.
- Facilitated refunds and exchanges following store policies to maintain customer satisfaction.
- Provided friendly service to enhance customer shopping experience.
- Handled cash, card, check, gift card and coupon transactions for customer purchases.
- Welcomed customers and proactively offered assistance to enhance their experience.
- Processed customer payments using cash, debit cards, credit cards, gift certificates and vouchers.
Reservation Agent
Delta Airlines
Hapeville
01.2022 - 08.2022
- Assisted passengers with itinerary changes and special requests, enhancing overall travel experience.
- Provided accurate information regarding flight schedules and policies to customers.
- Processed ticketing transactions using Delta Airlines' reservation systems effectively.
- Managed customer inquiries and concerns, fostering positive relationships and ensuring satisfaction.
- Maintained up-to-date knowledge of airline services and promotions for customers.
- Answered inbound calls and responded to customer inquiries regarding reservations.
- Resolved booking discrepancies by collaborating with relevant departments swiftly.
- Identified cross-selling opportunities during customer interactions, contributing to revenue growth.
Selling Specialist
Bloomingdales
Atlanta
01.2019 - 01.2022
- Engaged customers to identify specific needs and preferences, tailoring recommendations.
- Demonstrated product features, leading to improved customer satisfaction and informed purchasing decisions.
- Recommended complementary products or services based on assessed customer needs, increasing overall sales.
- Achieved sales goals for promotional products by emphasizing special offers during customer interactions.
- Assisted customers in finding the right product for their needs.
- Handled customer inquiries and resolved issues promptly and professionally.
- Demonstrated a thorough knowledge of all products available for sale.
- Kept abreast of store inventory and specifications of upcoming products, advising customers on best products currently available as well as anticipated releases.
- Provided feedback on customer trends and preferences to management.
- Developed loyal client base of many regular clients, providing exceptional customer service experience through personable demeanor and product expertise.
Womens Ready to Wear Specialist
Bloomingdales
225 Boylston Street Chestnut Hill
07.2017 - 12.2018
- Assisted customers in product selection, delivering personalized service to improve satisfaction.
- Assessed customer needs through active listening and engagement.
- Managed inventory levels and organized merchandise displays to enhance the customer shopping experience.
- Trained new staff on operational procedures and customer engagement techniques to ensure consistent service quality.
- Participated in ongoing training and compliance activities.
- Provided technical support for customers in resolving complex issues.
- Maintained positive working relationship with fellow staff and management.
Education
High School Diploma -
Edith Dalton James High
40 Herrick Avenue.Kingston Jamaica06-1981
Skills
- Empathy and patience
- Effective communication
- Verbal and written communication
- Problem-solving
- Multitasking and organization
- Time management
Work Preference
Job Search Status
Open to workWork Type
Full TimeSalary Range
$45000/yr - $200000/yrTimeline
Behavior Technician/Life Skill Coach
Rose Veldman
05.2023 - Current
Front end Cashier/Cafe Associate
Sams Club
09.2022 - 04.2023
Reservation Agent
Delta Airlines
01.2022 - 08.2022
Selling Specialist
Bloomingdales
01.2019 - 01.2022
Womens Ready to Wear Specialist
Bloomingdales
07.2017 - 12.2018
High School Diploma -
Edith Dalton James High