Elaine Beltran
154 Hawk Ct, Vacaville
Summary
Relevant experience in Customer Service and people management. Extensive knowledge in government approved electronic applications as required by the job description. Experience in Compliance Management, Anti Money Laundering programs, Risk Management, Financial Crimes Enforcement Network (FinCEN) reporting, Enhanced Due Diligence (EDD), OFAC and Lexis Nexis Search Screening.
Overview
11
11
years of professional experience
Work History
Customer Service Representative – GS-7
Social Security Administration TSC
10.2022 - Current
- Answering calls for continuous periods of time on SSA's national 800 number, providing quality customer service in a fast-paced, high call volume environment
- Conducting verification and benefit screening process determining caller's eligibility for programs administered by SSA
- Identifying persons who may be eligible for various SSA programs by utilizing screening and interview methods effectively
- Providing information based on SSA's policies and procedures and resolving customer questions by identifying the issue and selecting the best option(s) for resolution
Business Risk and Controls Analyst (Compliance and Control Analyst)
Citi Private Bank
06.2021 - 10.2022
- Company Overview: North America
- Contributed to multiple projects across the North America Market (NAM), Law Firm Group (LFG) and Global Business Risk teams to ensure controls are implemented and adhered to within the organization
- Assisted Business Risk & Control Team on various deliverables and projects
- Conducted research over available internal and external systems, including the internet, in order to remediate/complete KYC client records
- Completed KYC records with Enhanced Due Diligence Reports, ensuring all KYC profiles and documentation are in place
- Conducted monthly Post Execution Quality Review samplings
- Reviewed SPF/Public Figures Report
- Conducted SDN review and sanction searches
- Monitored High Risk accounts cases, review Actual Activity Report including Wire transactions, RDC, Cash transactions and Monetary Instrument transactions
BSA/AML Analyst
Virtual Compliance Management
01.2021 - 05.2021
- Company Overview: Assigned to California Pacific Bank
- Assigned to California Pacific Bank in San Francisco CA and was responsible in managing and coordinating BSA functions within the company
- Assisted the BSA Administrator in the implementation of all aspects of the Bank Secrecy Act (BSA) and Compliance Program
- Conducted Enhanced Due Diligence (EDD)
- Performed Transaction Review and monitored high risk clients and suspicious activities
- Worked on Automated Suspicious Activity Monitoring System Periodic report (ASAMSP), including dirt string (negative news) and OFAC searches using Core Director
- Assisted in the preparation of Risk Assessment
- Reviewed and audited daily BSA bank activities and performed tasks as assigned by the BSA Administrator
- Assigned to California Pacific Bank
Administrative Assistant
Little Flowers Montessori
07.2019 - 01.2021
- Provided administrative support to ensure efficient operation of front office
- Maintained administrative and clerical functions, Encoded billing, collection and payments
- Supported the School Director by handling day-to-day needs and special projects with good multitasking and research skills
- Handled registration and enrollment, as well as withdrawals of students
- Updated school calendar, prepared newsletters, memos, outline of events and coordinate school activities with staff and parents
- Maintained supplies inventory by checking stock to determine inventory level, anticipating needed supplies, placing, and expediting orders
Compliance Officer
BDO Remit USA Inc
10.2016 - 02.2020
- Company Overview: Money Transmitter (subsidiary of BDO Unibank, Inc, Philippines)
- Headed the implementation of the company’s Anti Money Laundering (AML) program
- Prepared AML-CTF Manual, Risk Assessment and Risk Management
- Filed Currency Transactions Report (CTR) and wrote Suspicious Activity Report (SAR) according to BSA regulations
- Renewed MSB and FBAR registrations, NMLS and State licenses
- Completed periodic OFAC Stress Tests and Lexis Nexis searches
- Performed Transaction Monitoring Report, including monitoring of activities and testing procedures particularly aimed at detecting pattern of transactions deemed suspicious
- Conducted Enhanced Due Diligence (EDD) measures on clients posing elevated levels of risk
- Maintained NMLS filing submissions such as Call Reports and Business Annual Reports according to State regulations where there are agent locations of BDO Remit
- Facilitated AML and Regulatory Compliance training for Board of Directors, Senior Officers, Staff and Agents
- Liaison to audits and state examinations and AML Independent reviews
- Reported to the President and Board of Directors in efforts to maintain the company’s AML program
Store Manager
Jollibee Foods Corporation
03.2014 - 10.2016
- Managed new store opening with 30+ employees
- Handled hiring and selection of supervisors and staff, including training and development
- Prepared operations budget, reviewed expenditures and took corrective action as needed
- Led team in achieving monthly target goals set by the company including QSC goals, sales, P&L
- Prepared and adjusted staff schedules based on business requirements
- Ensured timesheets are accurate and submitted in time for payroll cutoffs
- Conducted performance and periodic reviews
- Maintained onsite presence on day-to-day operations to ensure the team met all company operational standards
Education
MS - Human Resource Management
Golden Gate University
San Francisco, CA01.2013
Skills
- Compliance and Risk Management
- Verbal and Written Communication
- Proficiency in MS Office- Word, Excel, Outlook, PowerPoint
- Time Management, Multitasking, and Interpersonal
Timeline
Customer Service Representative – GS-7
Social Security Administration TSC
10.2022 - Current
Business Risk and Controls Analyst (Compliance and Control Analyst)
Citi Private Bank
06.2021 - 10.2022
BSA/AML Analyst
Virtual Compliance Management
01.2021 - 05.2021
Administrative Assistant
Little Flowers Montessori
07.2019 - 01.2021
Compliance Officer
BDO Remit USA Inc
10.2016 - 02.2020
Store Manager
Jollibee Foods Corporation
03.2014 - 10.2016
MS - Human Resource Management
Golden Gate University
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