Elaine Austria
Scarborough
Summary
A result oriented professional with experience in banking and credit. Offering a strong focus on customer service excellence, organization, attention to deal, ability to prioritize and meet deadlines.
Overview
25
25
years of professional experience
Work History
Mortgage Underwriter
Monster Mortgage.ca
04.2006 - Current
- Evaluated loan applications, determining creditworthiness, assessing risk and establishing loan conditions.
- Analyzed and verified applicant income, assets and credit history to support compliance with underwriting guidelines.
- Assisted clients with improving financial health by counseling on issues such as excessive spending and borrowing.
- Negotiated and communicated with loan officers, processors and loan applicants to reach satisfactory loan terms.
- Made careful determinations based on skilled analyses of submitted documentation covering credit histories, employment records, and current financial status.
- Managed and assisted high profil clients with confidence.
Personal Banker
CIBC
11.1998 - 04.2006
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Cross-sold bank products and services to meet customer needs and provide options.
- Promoted financial products by maintaining excellent service offering knowledge.
- Established accounts for high net worth individuals and serviced existing accounts to maximize revenue
Education
Banking - Banking And Financial Services
CDI College
Toronto, ON06.1997
Bachelor of Science - Business Administration
University of The City of Manila
Manila, Philippines03.1996
Skills
- Salesforce - CRM System
- Creative
- Problem Solving skills
- Attention to detail
- Positive and professional
- Data Entry
Languages
English
Full Professional
Candle Maker, Painter, Meditation
Candle Maker - Participated in various Artisan's Market
Canvas Painting
Health and Wellness - Mindfulness Meditation
Additional Information
Member of Parent Council at St. Ursula Catholic School - Participated and lead Fundraising events
Timeline
Mortgage Underwriter
Monster Mortgage.ca
04.2006 - Current
Personal Banker
CIBC
11.1998 - 04.2006
Banking - Banking And Financial Services
CDI College
Bachelor of Science - Business Administration
University of The City of Manila
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