Elaine Austria
Scarborough
Summary
A result oriented professional with experience in banking and credit. Offering a strong focus on customer service excellence, organization, attention to deal, ability to prioritize and meet deadlines.
Overview
25
25
years of professional experience
Work History
Mortgage Underwriter
Monster Mortgage.ca
Toronto, ON (Remote)
04.2006 - Current
- Evaluated loan applications, determining creditworthiness, assessing risk and establishing loan conditions.
- Analyzed and verified applicant income, assets and credit history to support compliance with underwriting guidelines.
- Assisted clients with improving financial health by counseling on issues such as excessive spending and borrowing.
- Negotiated and communicated with loan officers, processors and loan applicants to reach satisfactory loan terms.
- Made careful determinations based on skilled analyses of submitted documentation covering credit histories, employment records, and current financial status.
- Managed and assisted high profil clients with confidence.
Personal Banker
CIBC
CIBC Main Branch, Toronto, ON (On-Site)
11.1998 - 04.2006
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Cross-sold bank products and services to meet customer needs and provide options.
- Promoted financial products by maintaining excellent service offering knowledge.
- Established accounts for high net worth individuals and serviced existing accounts to maximize revenue
Education
Banking - Banking And Financial Services
CDI College
Toronto, ON06.1997
Bachelor of Science - Business Administration
University of The City of Manila
Manila, Philippines03.1996
Skills
- Salesforce - CRM System
- Creative
- Problem Solving skills
- Attention to detail
- Positive and professional
- Data Entry
Languages
English
Full Professional
Candle Maker, Painter, Meditation
Candle Maker - Participated in various Artisan's Market
Canvas Painting
Health and Wellness - Mindfulness Meditation
Additional Information
Member of Parent Council at St. Ursula Catholic School - Participated and lead Fundraising events
Timeline
Mortgage Underwriter
Monster Mortgage.ca
04.2006 - Current
Personal Banker
CIBC
11.1998 - 04.2006
Banking - Banking And Financial Services
CDI College
Bachelor of Science - Business Administration
University of The City of Manila