Summary
Overview
Work History
Education
Skills
Timeline
Generic

Elaine Andress

Deseronto,ON

Summary

Dynamic leader with proven success at Goodyear Canada, adept in workforce scheduling and cross-functional team leadership. Excelled in driving operational efficiency and enhancing team productivity through effective training and mentoring. Demonstrated excellence in managing crisis situations, ensuring compliance, and fostering continuous improvement.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

47
47
years of professional experience

Work History

Shift Operations Manager / Business Team Leader

Goodyear Canada
05.2005 - 10.2020
  • Coordinated emergency response plans, ensuring swift action during crisis situations and minimizing potential impact on operations.
  • Oversaw recruitment efforts for shift personnel, selecting qualified candidates who contributed positively to the team dynamic.
  • Implemented cost-saving measures by identifying areas of inefficiency and recommending process improvements.
  • Managed inventory control systems to ensure accurate stock levels and minimized loss due to shrinkage or waste.
  • Increased customer satisfaction through timely resolution of complaints and consistent delivery of high-quality products or services.
  • Conducted regular audits of operational processes for compliance with company policies and industry regulations, mitigating potential risks to the business.
  • Directly supervised multiple teams simultaneously while maintaining a high level of quality and productivity.
  • Spearheaded cross-functional collaboration for better communication between departments, resulting in increased operational effectiveness.
  • Collaborated with other operations managers to share best practices and drive continuous improvement across the organization.

Cure / Final Finish Trainer

Goodyear Canada
09.1992 - 05.2002
  • Coached employees on best practices, providing constructive feedback to support their professional growth.
  • Enhanced trainee engagement through interactive workshops and hands-on activities.
  • Provided one-on-one mentoring to help individuals reach their full potential within the organization.
  • Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
  • Collaborated with subject matter experts to create accurate training content.
  • Mentored new hires, resulting in stronger team member development and increased productivity.
  • Developed customized training materials for various job tasks, ensuring relevance to the target audience.
  • Facilitated team-building exercises to foster collaboration between department members.
  • Over saw progress of on-the-job training, with feedback from on-the-job trainers.
  • Developed job-specific competencies and performance standards.
  • Developed lesson plans, instructional materials and written practice tests.
  • Wrote training manuals for employees in production positions according to strict company guidelines and safety protocols.

Final Finish Tech

Goodyear Canada
04.1990 - 09.1992
  • Consistently exceeded performance goals as a Final Finisher through dedication to precision craftsmanship and impeccable work ethic.
  • Achieved consistent high-quality finishes by mastering various application methods.
  • Improved workflow efficiency by keeping the workspace clean, organized, and well-stocked with necessary supplies.
  • Maintained a safe work environment through consistent adherence to safety protocols and proper equipment handling.
  • Optimized workflow through effective time management and prioritization of tasks, ensuring projects were completed on schedule.
  • Consistently met deadlines with high-quality results by diligently following established procedures for final finishing tasks.
  • Troubleshot issues arising during the finishing process, implementing effective solutions to maintain optimal product quality standards.
  • Verified finishing met established standards.

Clerk/Cashier

Bath Convenience Store & Sears Catalogue Outlet
06.1988 - 03.1990
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Stocked, tagged and displayed merchandise as required.
  • Performed cash, card, and cheque transactions to complete customer purchases.

Waitress

New Country Restaurant
04.1985 - 11.1986
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Used cash registers and credit card machines to cash out customers.

Sales Associate

Zellers
06.1982 - 07.1984
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Engaged with customers to build rapport and loyalty.
  • Answered customer questions about accessories, and merchandise care.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Prepared merchandise for sales floor by pricing or tagging.

Waitress

Chatelaine Restaurant
10.1973 - 04.1981
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
  • Used cash registers and credit card machines to cash out customers.
  • Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
  • Answered customers' questions, recommended items, and recorded order information.
  • Processed orders and sent to kitchen employees for preparation.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.

Education

High School Diploma -

Ernestown Secondary School
Odessa, ON

Skills

  • Punctual and reliable
  • Safety compliance
  • Decision-making
  • Verbal and written communication
  • Teamwork
  • Multitasking
  • Adaptability and flexibility

Timeline

Shift Operations Manager / Business Team Leader

Goodyear Canada
05.2005 - 10.2020

Cure / Final Finish Trainer

Goodyear Canada
09.1992 - 05.2002

Final Finish Tech

Goodyear Canada
04.1990 - 09.1992

Clerk/Cashier

Bath Convenience Store & Sears Catalogue Outlet
06.1988 - 03.1990

Waitress

New Country Restaurant
04.1985 - 11.1986

Sales Associate

Zellers
06.1982 - 07.1984

Waitress

Chatelaine Restaurant
10.1973 - 04.1981

High School Diploma -

Ernestown Secondary School

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Elaine Andress