ELAINA LECCE
COQUITLAM,Canada
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Hospital Employee' Union
- Current
- Advocacy and representation, the ability of acting as a voice for employees brought further my communication and negotiation and conflict resolution skills
- Gain knowledge of policies and procedures
- Understanding the Collective Agreement and align commitment to fairness and integrity
Clerk IV - Registration / Cashier
Eagle Ridge Hospital PHC
01.2021 - Current
- Collaborated effectively in cross-disciplinary teams to deliver high-quality patient care, ensuring seamless communication and coordination between medical staff
- Delivered comprehensive onboarding training for new employees and practicum students, covering company policies and operation procedures
- Ability to de-escalate high-stress situation in challenging situations to ensure patient feel safe and cared for
- Morgue release afterhours, processing documentation and discharging expired patients by completing and collecting the required forms for the release
- Prepare and process payments for patients accounts
Access Services - Patient Placement / Cashier Department
St. Paul's Hospital
01.2012 - 01.2021
- Coordinating and managing patients appointments using scheduling systems
- Working closely with healthcare providers and other administrative staff to ensure smooth day-day operations
- Coordinated efficiently with the morgue, medical staff and various departments to ensure timely and respectful handling of patients
- Preformed day to day assistance within the Emergency Department Registration
- Cashier Department - Prepare, process and analyze data required for monthly and year end reporting
- Prepare and maintain a variety of related files, records and reports, bank deposits
Alternate Program Secretary
Templeton High School
01.1992 - 01.1999
- Assisted with scheduling, correspondence and document preparation
- Serving as a liaison between students, parents and school staff by providing program - related information
- Organized and supervised school wide events and trips including preparing materials and managing logistics
Education
Diploma of Medical Office Assistant -
Vancouver Career College
Vancouver, BC01-2012
High School Diploma -
Notre Dame High School
Vancouver, BC01-1986
Skills
- Flexible team player who thrives in environments that require the ability to prioritize and juggle multiple concurrent objectives effectively
- Innovative problem-solver who can generate workable solutions via Microsoft Word, and Excel - Knowledge of Meditech Client Server, Meditech Expanse, ESP, CST Cerner
- Performs tasks meticulously to ensure reliable and accurate results
- Able to adapt to unfamiliar environments and embrace cultural differences through written and verbal communication
Certification
- B.C. Driver's License
- HEU (Hospital Employee' Union) Level 1-Shop Steward
- Aspiring Leaders Learning Path - Providence Health Care
Session #1 - Self Awareness and Integrity
Session #2 - Prioritizing Self
- Introduction to Psychological Health & Safety in the Workplace
- HIM Coaching course (enrolled)
Timeline
Clerk IV - Registration / Cashier
Eagle Ridge Hospital PHC
01.2021 - Current
Access Services - Patient Placement / Cashier Department
St. Paul's Hospital
01.2012 - 01.2021
Alternate Program Secretary
Templeton High School
01.1992 - 01.1999
Hospital Employee' Union
- Current
Diploma of Medical Office Assistant -
Vancouver Career College
High School Diploma -
Notre Dame High School
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