Elaina Gavas
Erin,ON
Summary
Personable and dependable customer service professional with experience in cash handling, client support, and team leadership. I enjoy helping people, building positive relationships, and creating welcoming experiences for every customer. Known for being organized, detail-oriented, and trustworthy, with the ability to handle transactions accurately, solve problems calmly, and work effectively in fast-paced environments.
Overview
1
1
Language
7
7
years of professional experience
Work History
Team Leader
The Body Shop
Toronto, Ontario
12.2022 - Current
- Started as sales associate, then advanced to team lead role, supporting sales efforts to meet company targets.
- Trained new staff on procedures, tools, and workplace standards.
- Directed daily team workflows and balanced priorities for store operations.
- Provided guidance to team members so tasks were completed on time and to high standard.
Beverage Cart Attendant
Granite Ridge Golf Club
Milton, ON
05.2022 - 09.2024
- Managed cash and credit card payments, ensuring all transactions were completed accurately.
- Responded to customer requests.
- Kept the premises clean.
- Communicated effectively with co-workers to ensure smooth operations during peak times.
Style Advisor
Aritzia
Toronto, ON
09.2021 - 02.2022
- Worked as a Style Advisor where I helped clients find exactly what they wanted, built long - term relationships and provided an exceptional experience for those who walked in the store.
- Processed POS transactions and handled returns with care.
Front of House Associate
Gianni's Pizza and Wings
Erin, ON
02.2020 - 01.2021
- Took phone and counter orders for Gianni's Pizza and Wings accurately.
- Maintained clean dining areas, drink station, and front counter spaces.
- Resolved guest concerns calmly and upheld Gianni's Pizza and Wings standards.
Education
Bachelor of Arts - Waterloo, ON
Wilfrid Laurier University
Waterloo, ON04-2024
High School Diploma - Erin, ON
Erin District High School
Erin, ON06.2022
Pre-Health Sciences
Humber College
Toronto, ONSkills
- Client support
- Cash handling and management
- Problem-solving
- Attention to detail
- Patience and empathy
- Excellent communication skills
- Organization and time management
- Relationship building
Volunteer Experience
- Pet Sitting, CA, 08/01/19, Fed, walked and cleaned dogs for clients, Ensured the safety of animals and owner's home, Provided companionship for dogs
- Reading Buddy Program, Erin, ON, CA, 01/01/17, 12/31/18, Was assigned to a Gr.1 student for educational purposes, Taught the student how to read, Offered a positive reading experience, Ensured that the student participated
- BabySitter, CA, 05/01/17, 07/01/21, Changed diapers, fed and prepared bottles for the children, Ensured the safety of the children, Was responsible for changing the children's clothes and putting them to bed
Activities
- Erin United Soccer Team U12&U14, Erin, ON, CA, 01/01/15, 12/31/17
- Erin Fitness 24hr, Erin, ON, CA, 02/01/18, 08/01/21
Languages
French
Professional
References
References available upon request.
Timeline
Team Leader
The Body Shop
12.2022 - Current
Beverage Cart Attendant
Granite Ridge Golf Club
05.2022 - 09.2024
Style Advisor
Aritzia
09.2021 - 02.2022
Front of House Associate
Gianni's Pizza and Wings
02.2020 - 01.2021
Bachelor of Arts - Waterloo, ON
Wilfrid Laurier University
High School Diploma - Erin, ON
Erin District High School
Pre-Health Sciences
Humber College