Elaheh Namayandeh
Richmond Hill,ON
Summary
Dynamic and customer-focused travel professional with over 15 years of experience in the travel and tourism industry, including extensive work as a ticketing agent in the airline sector. Skilled in designing tailored travel packages, providing exceptional customer service, and building relationships with key industry partners. Adept at navigating complex travel logistics and creating memorable travel experiences for clients. Eager to leverage expertise and passion for travel in a challenging role at a leading travel agency.
Overview
17
17
years of professional experience
Work History
Travel Agent
Parsis Gasht Ariyaei
01.2017 - 01.2024
- Organizing staff recruitment, training and administration
- Handling mail, email, phone enquiries
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Designed personalized vacation experiences based on thorough understanding of each client''s interests, budget constraints, and desired outcomes.
- Streamlined booking processes for improved efficiency and reduced wait times for customers.
- Advised customers on necessary travel documents and visa requirements to successfully reach planned destination.
- Improved overall revenue by upselling additional services such as excursions, insurance, and upgraded accommodations when appropriate.
- Delivered outstanding service during high-pressure situations such as assisting clients impacted by flight cancellations or delays.
- Negotiated favorable terms with vendors while maintaining positive working relationships, resulting in cost savings passed onto clients.
- Forged partnerships with suppliers to secure exclusive deals and promotions for clients, increasing loyalty and retention.
Travel Agent
Yara Gasht
01.2016 - 01.2017
- Booked hotels, flights, transportation and activities to customers traveling in Iran and abroad
- Consulted with clients to understand their travel needs and preferences, designing custom travel packages that exceeded their expectations
- Maintained relationships with vendors and partners to ensure competitive pricing and exclusive offers
- Managed complex travel arrangements, including multi-city itineraries, accommodations, and local experiences
- Utilized CRM software to track customer interactions, feedback, and travel preferences for future trips
- Conducted market research to stay informed about industry trends, new destinations, and travel advisories.
- Enhanced customer experience by promptly addressing concerns, resolving issues, and offering alternative solutions.
- Collaborated with team members to meet sales targets and improve overall team performance in a competitive environment.
International Tour Guide
Yazd
01.2007 - 01.2017
- Plan and implement scheduled activities for guests at an establishment or on a tour
- Guided groups of up to 12 people on scheduled tours.
- Shared historical and cultural context to keep tour informative and provide more profound understanding of area.
- Built personal relationships with guests to promote positive experiences.
Travel Agent
Farasooye owj
01.2010 - 01.2016
- Developed process improvements and long-term business strategies through analysis of customer feedback.
- Created promotional materials to increase visibility and attract larger market share.
- Maintained up-to-date knowledge of travel industry trends, regulations and best practices to better serve customers.
- Conducted informative presentations at trade shows and other events to promote the agency''s services to a wider audience.
Education
PhD - Tourism
University of Science And Art
Yazd, IranMaster's Degree - Teaching English as a Foreign Language
Islamic Azad University
Yazd, Iran2019
Bachelor's Degree - English Language Translation
Payame Noor University
Yazd, Iran2010
Skills
- Customer Service
- International and Domestic Travel
- Travel Arrangements
- Administrative tasks
- Expert in guiding , planning and implementing tours
- Team Oversight
- Strong negotiation
- Itinerary Planning
- Travel industry expertise
- High volume environments
- Geography Knowledge
Languages
English
Full Professional
Persian
Native or Bilingual
Timeline
Travel Agent
Parsis Gasht Ariyaei
01.2017 - 01.2024
Travel Agent
Yara Gasht
01.2016 - 01.2017
Travel Agent
Farasooye owj
01.2010 - 01.2016
International Tour Guide
Yazd
01.2007 - 01.2017
PhD - Tourism
University of Science And Art
Master's Degree - Teaching English as a Foreign Language
Islamic Azad University
Bachelor's Degree - English Language Translation
Payame Noor University
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