Elaheh Kafaei
Calgary,AB
Summary
I'm a detail-oriented professional with a keen focus on accuracy and precision, adept at working collaboratively within teams to achieve common goals. My strong communication skills, coupled with a diligent work ethic and a cheerful demeanor, make me a valuable team member. I've demonstrated the ability to actively listen, foster friendly interactions, and maintain a patient approach while achieving targeted objectives.
Overview
7
7
years of professional experience
Work History
Retail Assistant
City Centre Retail Shop
Mashhad, Iran
01.2020 - 01.2022
- Assisting the store manager in the daily running of a retail shop
- Helping to ease the workload by taking responsibility for certain tasks and duties including stocktaking, opening the store in the morning and closing it
- Approaching customers and helping them with their needs
- Assisting the management team in maximizing the stores sales and profitability
- Putting up posters and promotional material for sales etc
- Completing all necessary paperwork at the start and end of shift
- Describing or demonstrating in detail a product and its benefits to customers.
Dealership
Davoodi dealership
Mashhad, Iran
01.2018 - 01.2020
- Provide information to customers and the public concerning goods, services, schedules, rates, regulations and policies in response to telephone and in-person enquiries
- Familiar with basic computer applications, as well as Microsoft Office (Word, Excel, PowerPoint, Outlook, SharePoint)
- Ability to hear and understand the concerns of customers so that they feel more comfortable during the buying process
- Negotiating skills that allow me to find the right deal that meets the need of both customers and dealership
- Check both the customer and dealership programs to ensure they achieve an average customer satisfaction review score of 95 percent
- Provided detailed demonstrations of vehicle functionality and options and facilitated test drives
- Describing or demonstrating in detail a product and its benefits to customers.
Sales Consultant
Nilgam Beauty Retail Store - Kian Center
Mashhad, Iran
01.2015 - 01.2017
- Part of a busy team, driving sales of shop products by communicating and listening to customers and ensuring that they receive the highest standards of customer service
- Matching the customer's needs to the right product and willing to approach customers and able to close a sale
- Taking customer payments in cash or via credit cards and occasionally negotiating with customers on price
- Building a great rapport with customers and dealing with and resolving customer complaints and concerns
- Adherence to all Company policies and procedures and having team meetings and sharing best practice ideas with colleagues
- Analyzing sales statistics and determining sales potential & inventory requirements.
Education
MSc in Civil Engineering - Project Management -
Calgary University
03.2024
BSc in Architectural Engineering -
Mashhad Azad University
12.2019
Skills
- Strong collaboration, influencing and problem resolution skills
- Knowledge of selling techniques and merchandising
- A real flair for selling
- Developing new customers
- Ability to work shifts, including overtime, statutory holidays & Sundays
- Excellent after-sales service ensuring the customer has had a good experience
- Hardworking, able to communicate effectively with people from all backgrounds and able to present products in a structured professional way face to face with customers
Timeline
Retail Assistant
City Centre Retail Shop
01.2020 - 01.2022
Dealership
Davoodi dealership
01.2018 - 01.2020
Sales Consultant
Nilgam Beauty Retail Store - Kian Center
01.2015 - 01.2017
MSc in Civil Engineering - Project Management -
Calgary University
BSc in Architectural Engineering -
Mashhad Azad University
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