Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
Additional Information
Timeline
Generic

Elaheh Haidari

Brampton,ON

Summary

Dynamic and resourceful administrative professional with over four years of experience in customer support and management within a fast-paced retail environment. Proven track record in providing exceptional organizational and communication skills, along with a commitment to operational excellence and stakeholder engagement. Highly adept at managing diverse tasks, coordinating events, and fostering positive relationships, with a strong focus on enhancing departmental efficiency and growth.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Cash Office Associate Manager

No Frills
06.2022 - Current
  • Oversaw daily cash management processes, ensuring accuracy in reconciliation and financial reporting.
  • Built and maintained positive relationships with customers and staff, fostering a collaborative and productive environment.
  • Coordinated training sessions for employees, enhancing team performance and customer service effectiveness.
  • Managed administrative tasks, including processing sales data and maintaining accurate records.
  • Prepared bank deposits, ensuring proper accounting practices were followed for secure fund transfers.

Payor Partnerships Co-op

Shoppers Drug Mart
04.2022 - 09.2023
  • Conducted regular business reviews with partners to assess progress against goals, adjusting strategies as needed to drive success.
  • Supported project development for in-pharmacy patient programs, including the Diabetes Management Program, enhancing patient journey and appointment scheduling processes.
  • Conducted competitive analysis of payor partnerships, presenting findings and recommendations to improve business strategies.
  • Provided administrative support by preparing documents, creating presentations for the Health Solutions team, and conducting industry research to inform decision-making.
  • Shadowed pharmacy professionals to understand workflows, gaining valuable insights into operational efficiencies and patient care practices.

Meat Department Assistant Manager and SAP Analyst

No Frills
06.2020 - 06.2022
  • Provided comprehensive administrative support by managing daily operations and overseeing staff hiring and training.
  • Ensured seamless execution of sales plans and store presentations while maintaining high-quality standards.
  • Collaborated with management to develop presentations and reports for departmental strategies.
  • Served as a point of contact for internal and external stakeholders, demonstrating strong interpersonal skills and professionalism.
  • Participated in regular department meetings to discuss progress on goals and identify areas for improvement or growth.

Education

Bachelor of Science - Biomedical Science

York University
Toronto, ON
05-2027

No Degree - Certified in Trading And Lending in Decentralized

University of Toronto
Toronto, ON
08-2024

Skills

  • Administrative Skills: Data entry, financial reconciliation, reporting, and maintaining organized records
  • Customer Service: Skilled in resolving customer issues, handling transactions, and building relationships
  • Communication: Strong verbal and written communication skills, capable of training staff and presenting information clearly
  • Organization: Experienced in managing multiple tasks, prioritizing responsibilities, and ensuring smooth operations
  • Technical Proficiency: SAP, Microsoft Office Suite (Word, Excel, PowerPoint), data entry systems, and cash management tools
  • Project Support: Assisted in project coordination, conducted research, and prepared presentations

Accomplishments

  • Supervised a diverse team of 45 employees, enhancing operational efficiency and team performance.
  • Conducted extensive research on health management, directly contributing to departmental knowledge and strategies.

Languages

English
Full Professional
Persian
Native or Bilingual
Arabic
Elementary

Certification

  • CPR Certified
  • Health and Safety Certified
  • Business Analysis Fundamentals Certified

Additional Information

Volunteering


Big Brothers Big Sisters of Canada

  • Developed cross-cultural communication skills and engaged with diverse communities.

Girls Group

  • Mentored immigrant girls, focusing on health, education, and language support, while promoting personal development.

Timeline

Cash Office Associate Manager

No Frills
06.2022 - Current

Payor Partnerships Co-op

Shoppers Drug Mart
04.2022 - 09.2023

Meat Department Assistant Manager and SAP Analyst

No Frills
06.2020 - 06.2022

Bachelor of Science - Biomedical Science

York University

No Degree - Certified in Trading And Lending in Decentralized

University of Toronto

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Elaheh Haidari