Elahe Taheri
Vancouver,BC
Summary
Results-driven customer service professional with 10+ years of experience in client-facing roles, delivering exceptional service and driving business growth. Proven leader with a strong background in team management, business development, and digital marketing.experienced in call center management and implementation.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Customer Experience Manager
Applewood Nissan/INFINITI Richmond
04.2022 - Current
- Developed customer care plans and projects to enhance client loyalty
- Built strong relationships with customers, delivering exceptional service and fostering long-term partnerships
- Conducted market research and analyzed industry trends to identify emerging market opportunities
- Led cross-functional teams, collaborating with internal departments to achieve business goals.
Digital Marketing Consultant (Internship)
Salubritas Health Products Inc
01.2022 - 04.2022
- Developed and implemented digital marketing strategies to drive business growth
- Analyzed social media analytics to measure customer engagement and optimize online presence
- Managed advertising campaigns and improved search engine rankings and visibility.
Customer Service Associate
Home Depot
10.2021 - 04.2022
- Provided exceptional customer service, guiding customers through the purchasing process
- Built strong connections with colleagues, supervisors, and managers to create a positive work environment.
Customer Satisfaction Manager
Address Click (Startup)
08.2020 - 03.2021
- Conducted research to find suitable call center vendors for the company's needs
- Managed the budget for the customer service department and negotiated agreements with vendors
- Led the hiring process and conducted interviews for call center agents.
Service Network Operations Manager
Samsung Gulf Electronics F.Z.E.
08.2018 - 03.2019
- Monitored and evaluated the performance of all main HHP network distributors
- Developed and implemented audit tools, processes, and procedures to effectively monitor the network
- Led various marketing projects to enhance the Samsung unified contact center and network.
Contact Center/ VOC / Online Solution Operations Manager
Samsung Gulf Electronics F.Z.E.
08.2014 - 03.2018
- Conducted pitches to select the appropriate call center vendor to implement Samsung's guidelines
- Collaborated with the legal and compliance departments to review contracts and negotiate terms
- Coordinated regular meetings with vendor management to communicate requirements and review KPIs.
Contact Center Supervisor
M.T.N. Irancell
08.2006 - 08.2014
- Conducted on-the-job training sessions to enhance the skills and knowledge of team members
- Reviewed performance data regularly to identify gaps in performance and productivity
- Held regular discussions with representatives to establish monthly achievement plans and improve overall performance.
Education
Master of Business Administration -
University Canada West
Bachelor's Degree in Pure Mathematics -
Tehran Azad University
Skills
- Customer service and relationship management
- Leadership and team management
- Business development and sales
- Digital marketing and analytics
- Project management and operations
Languages
English
Professional Working
Certification
- Master of Business Administration, Mahan Institute
- Project Management Body of Knowledge, PMPiran
- Creating Stellar Customer Relations, M.T.N. Academy
- Basics of Shopify
- Tableau Data Visualization, Great Learning
- Google Ads Search, Google
- DMI Essentials, Digital Marketing Institute
- Vehicle Sales Authorization
Timeline
Customer Experience Manager
Applewood Nissan/INFINITI Richmond
04.2022 - Current
Digital Marketing Consultant (Internship)
Salubritas Health Products Inc
01.2022 - 04.2022
Customer Service Associate
Home Depot
10.2021 - 04.2022
Customer Satisfaction Manager
Address Click (Startup)
08.2020 - 03.2021
Service Network Operations Manager
Samsung Gulf Electronics F.Z.E.
08.2018 - 03.2019
Contact Center/ VOC / Online Solution Operations Manager
Samsung Gulf Electronics F.Z.E.
08.2014 - 03.2018
Contact Center Supervisor
M.T.N. Irancell
08.2006 - 08.2014
Master of Business Administration -
University Canada West
Bachelor's Degree in Pure Mathematics -
Tehran Azad University
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