Summary
Overview
Work History
Education
Skills
Additional Information
Certification
Timeline
Generic
Elahe Mirbozorgi

Elahe Mirbozorgi

Ottawa,ON

Summary

Over eight months’ experience in software development in the IT sector 2+ years of experience in the development and information security with a wide exposure in product, consultancy services and banking-based industries Interpersonal Skills: Teamwork, Time Management, Motivation, Critical Thinking, Positive Attitude Results-driven Network Engineer with [Number] years of expertise deploying and maintaining LAN and WAN infrastructure. Dedicated technology professional with strong track record of accurately conducting system repairs and troubleshooting. Offering exemplary planning, project management and communication talents.

Overview

11
11
years of professional experience
1
1
Certification

Work History

NOC Engineer

Storm Internet
03.2022 - 09.2022
  • Provide timely response to all incidents, outages and performance alerts
  • Categorize issues for escalation to appropriate technical teams
  • Recognize, identify and prioritize incidents in accordance with customer business requirements, organizational policies and operational impact
  • Collect and review performance reports for various systems, and report trends in hardware and application performance to assist senior technical personnel to predict future issues or outages
  • Monitor a wide variety of information and network systems that include, but are not limited to telecommunications circuits, wireless distribution systems, routers, switches, servers, and power backup solutions
  • Document all actions in accordance with standard company policies and procedures
  • Notify customer and third-party service providers of issues, outages and remediation status
  • Work with internal and external technical and service teams to create and/or update knowledge base articles
  • Perform basic systems testing and operational tasks (installation of patches, network connectivity testing, script execution, etc.)
  • Support multiple technical teams

Business Operations Analyst

QuIRC People Insight Workforce Analytics
01.2017 - 12.2018
  • Performed client specific data analysis and used industry standard analytical approaches and technology to transform data into actionable business insights; collaborated closely with business partners to provide busine s s decision support and analytics Developed maintenance and operating standards for systems and equipment
  • Produced repeatable and scalable quality tests (using SQL), with a focus on testing automation
  • Applied require d data transformations based on the clients’ needs
  • Developed and tested SQL codes to support database structure changes requested by department representatives
  • Communicated with business leadership and presented findings in the form of actionable recommendations.

Network Analyst

ABAD KEIFIAT PARS
01.2015 - 12.2017
  • Applied routing changes including BGP, OSPF, RIP, PIM, and EIGRP, which improved network/system performance by 40%
  • Maintained seamless end-to-end communication by delivering support for Video Conferen cing System (Cisco VCS/TMS)
  • Designed, configured, and installed all Data Center Network Devices to support 1000+ users, including ran cables, ports, routers, switches, Load Balancers, and VPNs

Teaching Assistant

University of Ottawa
01.2021 - 12.2022
  • Assisted teachers with classroom management and document coordination to maintain positive learning environment.
  • Partnered with teacher to plan and implement lessons following school's curriculum, goals and objectives.
  • Tutored struggling students individually and in small groups to reinforce learning concepts.
  • Supported classroom activities, tutoring, and reviewing work.

Research Assistant (Data Analyst)

University of Ottawa
01.2021 - 12.2022
  • Built REST APIs to easily add new analytics or issuers into the model
  • Automate different workflows, which are initiated manually with Python scripts and Unix shell scripting
  • Worked on predictive analytics use-cases using Python language
  • Elahe Mirbozorgi
  • Clean data and processed third party spending data into maneuverable deliverables within specif ic format with Excel macros and python libraries such as NumPy, SQLAlchemy and matplotlib
  • Used Pandas as API to put the data as time series and tabular format for manipulation and retrieval of data
  • Write Python scripts to parse JSON documents and load the data in database
  • Used Spark and SparkSQL for data integrations, manipulations.Worked on a POC for creating a docker image on azure to run the model
  • Used pandas, numpy, seaborn, scipy, matplotlib, scikit -learn, NLTK in Python for developing various machine learning algorithms
  • Worked on different data formats such as JSON, XML and performed machine learning algorithms in
  • Python.

Customer Service Representative

Amazon Warehouse
10.2022 - 01.2023
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Marketing Manager

Costco Wholesale
09.2021 - 10.2022
  • Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
  • Created company brand messaging, collateral materials, customer events, promotional strategies and product commercialization.
  • Managed workflow between staff, coordinating documents, planning and creative material distribution.
  • Utilized market trends and target audience statistics to effectively and appropriately market products.

Cashier

Costco Wholesale
04.2021 - 01.2022
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.

Education

Master of Science - Electrical and Computer Engineering

University of Ottawa
Ottawa, ON
03.2022

Bachelor of Science - Information Technology - Cybersecurity

Islamic Azad University of Qazvin
Iran
03.2016

Skills

  • Programming Languages:
  • Python, C, C
  • Operating Systems: Windows and Linux
  • Web Technology Frameworks: Spring Boot, Hibernate
  • Markup Languages: HTML, CSS, XML
  • Web Services: RESTful API
  • Database: SQL, MySQL, PostgreSQL
  • Software Applications & IDE: Microsoft Office, VS Code, Intelli, Jupyter Notebook, SOAP UI, Tableau
  • Microsoft Excel
  • Data Evaluation
  • AWS
  • Java
  • JavaScript
  • Git

Additional Information

  • http://www.linkedin.com/in/ElaheMirbozorgi

Certification

  • NSE4 License - Fortinet

Timeline

Customer Service Representative

Amazon Warehouse
10.2022 - 01.2023

NOC Engineer

Storm Internet
03.2022 - 09.2022

Marketing Manager

Costco Wholesale
09.2021 - 10.2022

Cashier

Costco Wholesale
04.2021 - 01.2022

Teaching Assistant

University of Ottawa
01.2021 - 12.2022

Research Assistant (Data Analyst)

University of Ottawa
01.2021 - 12.2022

Business Operations Analyst

QuIRC People Insight Workforce Analytics
01.2017 - 12.2018

Network Analyst

ABAD KEIFIAT PARS
01.2015 - 12.2017

Master of Science - Electrical and Computer Engineering

University of Ottawa

Bachelor of Science - Information Technology - Cybersecurity

Islamic Azad University of Qazvin

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Elahe Mirbozorgi