Overview
Work History
Education
Skills
Timeline
Generic

Elahe Etesami

Operations
Vancouver,BC

Overview

6
6
years of professional experience
4
4
years of post-secondary education
4
4
Languages

Work History

Cashier

Aria Marketing
Vancouver, BC
12.2021 - Current
  • Helped customers complete purchases, locate items and join reward programs.
  • Answered questions about store policies and addressed customer concerns.
  • Reviewed new promotions and monitored price changes.
  • Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
  • Stocked, tagged and displayed merchandise as required.
  • Addressed customer needs and made product recommendations to increase sales.
  • Created price tags and merchandise signs.
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.

Airport Operations Manager

Etihad Airways
Tehran , Tehran
04.2017 - 12.2021
  • Interacted well with customers to build connections and nurture relationships.
  • Developed and implemented high-quality work environment as measured through employee satisfaction ratings.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Reported issues to higher management with great detail.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Drafted invoices for completed work.
  • Trained new employees on proper protocols and customer service standards.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.

Education

Bachelor Of Applied Arts - Counselling Psychology

Azad University
Tehran, Iran
01.2000 - 06.2004

Skills

    Customer assistance

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Timeline

Cashier

Aria Marketing
12.2021 - Current

Airport Operations Manager

Etihad Airways
04.2017 - 12.2021

Bachelor Of Applied Arts - Counselling Psychology

Azad University
01.2000 - 06.2004

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