Elahe Etesami
Operations
Vancouver,BC
Overview
6
6
years of professional experience
4
4
years of post-secondary education
4
4
Languages
Work History
Cashier
Aria Marketing
Vancouver, BC
12.2021 - Current
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Reviewed new promotions and monitored price changes.
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
- Stocked, tagged and displayed merchandise as required.
- Addressed customer needs and made product recommendations to increase sales.
- Created price tags and merchandise signs.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Airport Operations Manager
Etihad Airways
Tehran , Tehran
04.2017 - 12.2021
- Interacted well with customers to build connections and nurture relationships.
- Developed and implemented high-quality work environment as measured through employee satisfaction ratings.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Reported issues to higher management with great detail.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Drafted invoices for completed work.
- Trained new employees on proper protocols and customer service standards.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
Education
Bachelor Of Applied Arts - Counselling Psychology
Azad University
Tehran, Iran 01.2000 - 06.2004
Skills
Customer assistance
Drawer management
Customer Relations
Refund handling
Time management skills
Written and verbal communication
Cash drawer management
Money handling
Staff Training
Timeline
Cashier
Aria Marketing
12.2021 - Current
Airport Operations Manager
Etihad Airways
04.2017 - 12.2021
Bachelor Of Applied Arts - Counselling Psychology
Azad University
01.2000 - 06.2004