Elahe Afshar
Toronto,ON
Summary
. Customer service professional with experience . .Skilled in handling customer inquiries,scheduling appointments,and maintaining a clean and organized workspace. .well-developed communication,relationship building and multitasking skills.
Overview
11
11
years of professional experience
Work History
Cashier
Masks store
03.2022 - 03.2023
- Helped customers find specific products, answered questions, and offered product advice.
- Adhered to social distancing protocols and wore mask or face shield.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
Salesperson
Elegance company
01.2020 - 03.2021
- Gathered data on competitors’ pricing, products, and promotional activities.
- Maintained accurate records of customer interactions and transactions.
- Provided personalized service to build relationships with customers.
- Acquired new customers and identified unique needs to deliver relevant products.
- Conducted market research to identify selling possibilities and evaluated customer needs actively.
- Educated customers about products and services offered by the company.
- Sparked social conversations with customers to provide friendly.
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
- Listened to customer needs to identify and recommend best products and services.
- Placed orders and answered customer questions in-person, through email, and over phone to maximize customer service.
- Produced sales documents, finalized deals and filed records.
Accountant
Elegance company
04.2012 - 04.2018
- Reconciled accounts and reviewed expense data, net worth, and assets.
- Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
- Gathered financial information, prepared documents, and closed books.
- Ensured safe customer environment by making sure that premises are clear of excess inventory.
- Consulted customers on various questions and provided outstanding customer service.
- Provided personalized service to build relationships with customers.
- Educated customers about products and services offered by the company.
- Sparked social conversations with customers to provide friendly atmosphere and smooth shopping experience.
- Listened to customer needs to identify and recommend best products and services.
- Maximized sales by keeping areas tidy, fully stocked and correctly priced.
- Produced sales documents, finalized deals and filed records.
- Developed key customer relationships to increase sales.
Education
Diploma - Business Administration
Academy of Learning College
York, ON12.2019
Degree - Accounting
Azad University
Tehran, Iran12.2003
Skills
Exellent customer service skills
Strong communication and interpersonal skills
Proficient in MS office scheduling software
Knowledge of fitness and wellness practices
Greeted and assisted members with check-in and scheduling
Handled customer inquiries and provided excellent customer service
Over 1 year of experience of being a cashier
Over 8 years of experience in accounting
Very friendly and customer focused
Self starter and a quick learner
Languages
English
Professional Working
Persian
Native or Bilingual
Timeline
Cashier
Masks store
03.2022 - 03.2023
Salesperson
Elegance company
01.2020 - 03.2021
Accountant
Elegance company
04.2012 - 04.2018
Diploma - Business Administration
Academy of Learning College
Degree - Accounting
Azad University