Elaezah Usman
Calgary,Alberta
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
2
2
years of professional experience
Work History
Help Desk Coordinator
YMCA Shane Homes
02.2024 - Current
- Provide exceptional customer service on Weight Floor, assisting members with inquiries, locker problems, and gym equipment.
- Provide fitness instructors with access to facilities by managing the keys from the help desk.
- Referred customers to Duty Manager support for critical issues related to health and customer inquiries.
Ticket Seller / Box Office
Globalfest
08.2024 - 08.2024
- Provided excellent customer service, issuing wristbands, managing cash and electronic transactions, answering guest inquiries, and effectively marketing the benefits involved with the upgrade
- Gained valuable experience in customer service, sales, and teamwork during 4.5-hour shifts
Summer Intern
Pro Bomo Law Alberta
05.2024 - 07.2024
- Designed and created dashboards to manage grants and track company finances using Notion.
- Gained first-hand experience shadowing my uncle in legal clinics and seminars with partner stakeholders(ie. ABC Foundation) contributing to community outreach.
Reading Buddies Volunteer
Vivo for Healthier Generations
12.2022 - 04.2023
- Assisted children in enhancing their literacy skills through weekly reading sessions and coordinated family reading events with team members
Education
Bachelor of Science - Natural Sciences
University of Calgary
Calgary, AB04-2027
High School Diploma -
John. G Diefenbaker
Calgary, AB06.2023
Skills
- Customer Service
- Fast-Paced Environments
- Team Collaboration
- Software knowledge ( Excel, HTML, etc)
- Ticket management
- Verbal and written communication
- Friendly and patient
Additional Information
Flexible to work nights, weekends, and holidays as required., Able to perform tasks requiring standing for long periods, bending, lifting, carrying, and maintaining a clean workspace., Available upon request
Languages
English
Full Professional
French
Limited Working
Timeline
Ticket Seller / Box Office
Globalfest
08.2024 - 08.2024
Summer Intern
Pro Bomo Law Alberta
05.2024 - 07.2024
Help Desk Coordinator
YMCA Shane Homes
02.2024 - Current
Reading Buddies Volunteer
Vivo for Healthier Generations
12.2022 - 04.2023
High School Diploma -
John. G Diefenbaker
Bachelor of Science - Natural Sciences
University of Calgary
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