Ela Zanganeh
Markham
Summary
A Customer-focused professional with expertise in managing the end-to-end order-to-invoice process, ensuring seamless, compliant order management. Skilled in delivering proactive customer support, driving engagement, and gathering insights to improve products and services. Experienced in resolving issues, collaborating with cross-functional teams, and contributing to continuous process improvements. Experienced in maintaining accurate sales data for reporting purposes.
Operations professional with solid background in optimizing order workflows and improving operational efficiency. Recognized for strong focus on team collaboration and achieving results in dynamic environments. Reliable and adaptable, with expertise in order tracking and customer communication.
Experienced with coordinating order fulfillment processes and maintaining accurate inventory records. Utilizes effective communication to liaise between departments and ensure seamless operations. Knowledge of ERP systems and supply chain management principles.
Overview
12
12
years of professional experience
Work History
Customer Order Management Specialist
Abbvie
12.2022 - 12.2024
- Managed procurement and order processing in SAP, ensuring accurate order validation, vendor relations, and timely invoicing.
- Handled purchase orders (POs) and collaborated with internal teams to address product availability and delivery logistics.
- Assisted with contract compliance and payment processing, ensuring all invoices were processed and paid in alignment with policies.
- Generated detailed reports on sales, inventory, and order fulfillment, supporting budgeting and financial coordination efforts.
- Communicated with vendors and internal stakeholders to resolve issues and ensure seamless order flow and timely payments.
Sales Support Specialist
Silchem Silicone Chemicals
03.2021 - 12.2022
- Managed procurement-related tasks, including creating and processing purchase orders (POs), ensuring accurate vendor details, and facilitating timely product deliveries in SAP.
- Assisted with new vendor setup in SAP and maintained records for compliance and transparency.
- Collaborated with internal teams to track and manage product availability, ensuring timely deliveries and accurate invoicing.
- Handled contract documentation and ensured compliance with procurement policies during the payment and invoicing process.
- Coordinated with suppliers and internal teams to manage purchase requisitions, track inventory, and monitor the timely execution of orders.
- Processed invoices and facilitated payment approvals, ensuring compliance with company finance policies and maintaining clear records for auditing purposes.
- Collaborated with cross-functional teams to align procurement efforts with demand forecasting, managing stock levels and ensuring the availability of materials to meet customer needs.
- Worked with internal stakeholders to resolve procurement-related issues, discrepancies in orders, and vendor concerns, ensuring timely and accurate fulfillment.
Client Development Coordinator
Advantage Solutions
11.2019 - 03.2020
- Acted as the liaison between B2B clients and internal teams, ensuring smooth order processing and sales reporting.
- Managed the regular updating of product specifications and item codes in SAP, supporting internal processes and client relationships.
- Coordinated shipping logistics and ensured accurate inventory updates for major clients like Metro and Shoppers Drug Mart.
Admin Coordinator
Royal Debit
07.2019 - 09.2019
- Supported procurement activities, including raising purchase orders, managing payment processing, and handling vendor communications.
- Maintained accurate records of contracts, invoices, and service proofs for transparency and compliance.
- Assisted with administrative tasks, including data entry, filing, and tracking procurement-related documents.
- Communicated with customers regarding the orders status, complaints and return
Order Management Specialist
Furniture Box
03.2013 - 03.2014
- Managed customer orders in ERP, ensuring accurate data entry, timely shipments, and updates to customer accounts.
- Prepared and tracked shipping documents, resolving any issues to ensure on-time delivery.
- Communicated directly with customers to resolve any order-related concerns and provided status updates, ensuring customer satisfaction.
Education
Bachelor of Arts - English Literature
Azad University
01.2009
Skills
- SAP-ERP, Salesforce-CRM, Microsoft Office
- Order Management and Invoicing
- Data Analysis and Sales Reporting
- Procurement and Vendor Management
- Documentation and File management (SharePoint, One Drive)
Timeline
Customer Order Management Specialist
Abbvie
12.2022 - 12.2024
Sales Support Specialist
Silchem Silicone Chemicals
03.2021 - 12.2022
Client Development Coordinator
Advantage Solutions
11.2019 - 03.2020
Admin Coordinator
Royal Debit
07.2019 - 09.2019
Order Management Specialist
Furniture Box
03.2013 - 03.2014
Bachelor of Arts - English Literature
Azad University
Similar Profiles
BRIANA E. SmithBRIANA E. Smith
Specialty Sales Representative II at AbbVieSpecialty Sales Representative II at AbbVie
Nathan DanielNathan Daniel
Customer Service Representative at AbbVieCustomer Service Representative at AbbVie
KEN M. MANDANASKEN M. MANDANAS
Executive Specialty Representative at AbbVieExecutive Specialty Representative at AbbVie