ELA ROGALLA
Toronto
Summary
Dynamic leader with proven expertise in team leadership and operational efficiency, demonstrated at iQ Food Co. Enhanced customer engagement and sales through innovative strategies and exceptional service. Skilled in inventory management and problem-solving, with a strong work ethic. Achieved significant improvements, while fostering a culture of excellence and efficiency.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Cashier
The Kitchen Table
- Handled cash transactions, ensuring precise daily reconciliations and service excellence
- Improved payment efficiency, reducing transaction times, enhancing customer flow
- Collaborated with staff for seamless order processing, maintaining a welcoming environment
- Introduced upselling strategy, increasing add-on sales and operational efficiency
- Adapted to new POS systems, optimizing cash handling and meeting sales targets
Restaurant Team Leader and Barista
iQ Food Co.
08.2022 - 08.2024
- Led a team to enhance customer service, boosting satisfaction and efficiency
- Streamlined barista operations, reducing wait times and improving product quality
- Created new menu items, driving sales growth
- Ensured food safety standards and maintained accurate inventory and financial records
- Fostered a culture of exceptional service, optimizing resource allocation and improving guest experience
Education
Bachelor's - Management and Organizational Studies
University of Western Ontario
05.2028
High School Diploma -
Forest Hill Collegiate Institute
06.2024
Skills
- Team Leadership
- Operational Efficiency
- Inventory Management
- Customer Engagement
- Information management and organization
- Strong work ethic
- Effective oral, listening and written communication
- Problem solving and decision-making
- Patience and empathy
- Work ethic and integrity
- Customer assistance
Languages
English
Native or Bilingual
German
Professional Working
Certification
- Home Care Aide Certification – National Association for Home Care & Hospice.
- BacOff Food Safety & Hygiene, BacOff, 2022, September
Timeline
Restaurant Team Leader and Barista
iQ Food Co.
08.2022 - 08.2024
High School Diploma -
Forest Hill Collegiate Institute
- Home Care Aide Certification – National Association for Home Care & Hospice.
- BacOff Food Safety & Hygiene, BacOff, 2022, September
Cashier
The Kitchen Table
Bachelor's - Management and Organizational Studies
University of Western Ontario
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