Ela Kazandag
Ottawa
Summary
Experienced in assisting clients with inquiries and providing information in a professional manner. Demonstrated ability to maintain organized workspaces permitting an environment for smooth operations. Proven skills in cross-cultural communication and conflict resolution, contributing to positive interactions with diverse customer bases. Proficient in utilizing reservation software and Microsoft Office, facilitating the flow of the work.
Overview
6
6
years of professional experience
Work History
Reservation Agent
Ottawa Boat Cruise
Ottawa
05.2025 - Current
- Informed those interested about the offered cruises.
- Booked tickets at the kiosk & navigated the customers to the points of departure.
- Helped accommodate those who required additional assistance.
- Maintained a sincere but professional relationship with fellow colleagues and customers.
Bookstore Clerk
Le Flaneur Bookstore
Mugla
06.2019 - 08.2023
- Worked as a casual summer employee during high school.
- Provided those interested with further information.
- Assisted customers with product inquiries, such as special orders and exchanges.
- Kept the work and commercial areas organized & did the inventory.
Education
Bachelor of Social Science - International Studies & Modern Languages
University of Ottawa
04-2028
Skills
- Cross-cultural communication
- Data presentation
- Customer service
- Team collaboration
- Conflict resolution
- Critical thinking
- Reservation software
- Customer engagement
- Upselling proficiency
- Multilingual communication
- Effective communication
- Microsoft Office Software Proficiency
Languages
Turkish
First Language
English
Proficient (C2)
C2
French
Proficient (C2)
C2
Spanish
Beginner (A1)
A1
Chinese (Mandarin)
Beginner (A1)
A1
Accomplishments
- Second place in an international inter-high school literature competition, Folyoso, for a poem to raise awareness about homelessness
- Acknowledgement certificate for an independent not-for-profit project where books were collected to be donated to AIP (a Turkish organization which helps lower income families)
Affiliations
- Horseback riding
- Reading
- Creative writing
- Sudoku
- Sailing (Hartley 10 & 12)
- Language acquistion
- Collage
Education and Training
true
Timeline
Reservation Agent
Ottawa Boat Cruise
05.2025 - Current
Bookstore Clerk
Le Flaneur Bookstore
06.2019 - 08.2023
Bachelor of Social Science - International Studies & Modern Languages
University of Ottawa
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