EKWUEME PASCHAL OKENNA
Guelph,Ontario
Summary
With over 5 years of experience in customer care duties, I have consistently ensured customer satisfaction and provided feedback for better improvement of operations and processes. My proficiency in communication, record keeping, and maintaining positive customer relationships has allowed me to excel in my role as a Customer Care Associate.
Overview
12
12
years of professional experience
Work History
Kitchen Supervisor
Swiss Chalet
11.2023 - Current
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Trained new team members on kitchen procedures, safety protocols, and company standards.
- Maintained high sanitation standards through routine cleaning protocols and adherence to health regulations.
Customer Care Representative
Alvian Printing Press
01.2020 - 01.2023
- Receive and process orders from customers, including gathering all necessary details such as quantity, paper type, printing specifications, and delivery deadlines
- Handle customer complaints by providing solutions, often within a time limit to ensure the customer is satisfied
- Keep a record of incoming inquiries to be able to reference them at a later date
- Maintain regular contact with customers to understand their requirements, provide updates on the status of their printing projects, and address any concerns or inquiries they may have.
Sales Representative
Kensyno Global Resources
01.2016 - 01.2020
Warehouse Manager
Ifekwesili Ventures L.T.D.
01.2013 - 01.2016
Education
Post-Graduate Degree in Human Resources - Human Resource Management
Conestoga College
Guelph, ON04.2024
Certificate of Lift Truck Operator (Forklift) -
Ontario Truck & Driving School Inc.
01.2023
Certificate - Ontario Worker Health and Safety Awareness in 4 Steps -
01.2023
Bachelor of Science - Sociology & Anthropology
University of Nigeria
Nigeria09.2019
Skills
- Ability to communicate fluently in English
- Ability to manage customer inquiries proficiently and promptly
- Adaptability and flexibility to deal with different customers and needs in a short period
- Possesses a high level of leadership skills that help me manage a team of other customer service workers when need be
- Have strong organizational skills to keep up with various customer needs and conduct follow-ups promptly
- Pays great attention to detail to provide written communication to customers that is free of spelling or grammatical errors
- Ability to work independently with little or no supervision
Relevantworkexperience
Customer Care Representative, 2020-2023, Alvian Printing Press, Lejja Park, Nsukka, Receive and process orders from customers, including gathering all necessary details such as quantity, paper type, printing specifications, and delivery deadlines., Handle customer complaints by providing solutions, often within a time limit to ensure the customer is satisfied., Keep a record of incoming inquiries to be able to reference them at a later date., Maintain regular contact with customers to understand their requirements, provide updates on the status of their printing projects, and address any concerns or inquiries they may have.
Languages
English
Native or Bilingual
Igbo
Native or Bilingual
Timeline
Kitchen Supervisor
Swiss Chalet
11.2023 - Current
Customer Care Representative
Alvian Printing Press
01.2020 - 01.2023
Sales Representative
Kensyno Global Resources
01.2016 - 01.2020
Warehouse Manager
Ifekwesili Ventures L.T.D.
01.2013 - 01.2016
Post-Graduate Degree in Human Resources - Human Resource Management
Conestoga College
Certificate of Lift Truck Operator (Forklift) -
Ontario Truck & Driving School Inc.
Certificate - Ontario Worker Health and Safety Awareness in 4 Steps -
Bachelor of Science - Sociology & Anthropology
University of Nigeria
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