Ekta Vinayak
Guelph,ON
Summary
Multitasking Incident Manager with a background in remediation planning and execution. A determined employee with over [Number] years of successfully handling high priority incidents and finding ways to limit impact. Committed to remaining poised and calm in high pressure situations.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Incident Manager
American Express
10.2022 - Current
- Handled high priority incidents with exceptional poise and composure, making quick decisions in effort to reduce overall impact.
- Assessed incident priority based upon impact to business and escalated issues as necessary.
- Developed highly effective incident response team and trained extensively in preparation for possible events.
- Gathered data from incidents that had been remedied for careful review and analysis to prevent future events.
Incident Manager
WNS Global Services
10.2020 - 05.2022
- Developed highly effective incident response team and trained extensively in preparation for possible events.
- Worked closely with management teams to plan, develop and execute technical strategies aligned to client's vision.
- Gathered data from incidents that had been remedied for careful review and analysis to prevent future events.
- Developed remediation plans for potential incidents ahead of time and made appropriate changes during emergencies.
- Communicated regularly with customers concerning data exchange and technology integration.
- Oversaw development and implementation of improvements to support and network operations.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
Incident Manager
American Express
11.2015 - 02.2020
- Developed remediation plans for potential incidents ahead of time and made appropriate changes during emergencies.
- Communicated regularly with customers concerning data exchange and technology integration.
- Oversaw development and implementation of improvements to support and network operations.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Worked closely with management teams to plan, develop and execute technical strategies aligned to client's vision.
- Reviewed and assessed architecture design, implementation, testing and deployment needs to identify project requirements and costs.
- Played key role in on-going network design, reevaluation and optimization to keep pace with company growth.
Education
Bachelor of Science - Computers
MDU
India Harayana04.2014
Skills
- Post-Incident Reviews
- Data Collection
- Critical Incident Stress Management
- Impact Limitation Processes
- Operational Improvements
- Incident Response
- Service Delivery
- Emergency Response
Certification
ITIL 4
SAFE
Timeline
Incident Manager
American Express
10.2022 - Current
Incident Manager
WNS Global Services
10.2020 - 05.2022
Incident Manager
American Express
11.2015 - 02.2020
Bachelor of Science - Computers
MDU
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