Ekta Shah
Calgary
Summary
Detail-oriented and organized Administrative Professional with over 10 years of experience in office coordination, customer service, data entry, and executive support. Known for multitasking efficiently in fast-paced environments, maintaining confidentiality, and delivering high-quality administrative assistance to cross-functional teams. Proficient in managing calendars, preparing reports, coordinating meetings, and ensuring smooth day-to-day office operations.
Overview
10
10
years of professional experience
Work History
Administrative Assistant
Lifemark Health Group – Assessmed
10.2023 - Current
- Coordinate and schedule independent medical assessments (IMEs) for clients referred by insurance companies, legal representatives, or employers.
- Communicate effectively with clients, physicians, and assessors regarding appointments, required documentation, and instructions.
- Prepare and format assessment files and medical reports for physicians and specialists.
- Ensure accurate data entry and maintenance of client information in internal systems and Adracare platforms.
- Handle incoming phone calls and email inquiries, providing timely and professional responses.
- Liaise with referring sources, healthcare providers, and internal staff to ensure timely completion of assessments and reports.
- Track pending documentation, follow up on outstanding information, and ensure files are completed and uploaded as per deadlines.
- Maintain confidentiality and compliance with privacy regulations (e.g., PHIPA, PIPEDA).
- Perform general office duties such as filing, scanning, faxing, and ordering office supplies.
- Maintain supply inventory, order office materials, and ensure office equipment is in working condition.
West Canadian Digital:- Nova Chemicals
01.2020 - 08.2023
- Welcoming clients to the corporate office, registering, navigate and connecting with respective hosts.
- Use available tools and resources to direct phone inquiries appropriately and in a timely manner.
- Enforce organization security standards maintaining office safety, granting access to Enbridge spaces, issuing visitor badges, access cards and identification badges.
- Offering concierge services including assisting with transportation, hotel and restaurant options for guests.
- Managing main reception area including assisting with meeting rooms/calendars, special events, beverages, catering, and Wi-Fi services.
- Complete Service Now requests such as activating/deactivating assigned building security access cards, audit vendor offboarding, ID badges and First Aid requests.
- Update office/building locations to staff profiles for onboard and office moves.
- Follow current written procedures and the development of new initiatives or processes; other functions as assigned to support and assist continuous improvement.
- Receiving and Sending mails & couriers to other locations.
- Ensure lobby areas are kept safe and tidy report maintenance issues to appropriate areas.
- Ordering stationary supplies.
- (CONTRACT)
Customer Service Representative
Walmart Canada
09.2015 - 12.2019
- Delivered front-line customer service in a high-traffic retail environment.
- Handled inquiries, returns, and product assistance while maintaining a friendly and helpful approach.
- Managed point-of-sale transactions and supported inventory and merchandising tasks.
Education
Diploma - Office Administration – Executive
Mount Royal University
Calgary, AB01.2019
Skills
- Office Administration & Coordination
- Calendar & Meeting Management
- Data Entry & Document Management
- Customer Service & Reception Support
- File & Records Maintenance
- Communication & Interpersonal Skills
- MS Office Suite (Word, Excel, Outlook, PowerPoint)
- Scheduling & Time Management
- Inventory & Supply Management
- Multi-line Phone Systems
- Confidentiality & Discretion
Timeline
Administrative Assistant
Lifemark Health Group – Assessmed
10.2023 - Current
West Canadian Digital:- Nova Chemicals
01.2020 - 08.2023
Customer Service Representative
Walmart Canada
09.2015 - 12.2019
Diploma - Office Administration – Executive
Mount Royal University
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