Ekta Pandey
Surrey,BC
Summary
Skilled Project Intern with thorough understanding of project life cycle gained during MBA. Excellent clerical, design and coordination abilities for team support and customer needs.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Project Intern
TATA Consultancy Services
, Haryana
06.2015 - 03.2022
- Led Remediation and Speed Assurance projects on Australia's National Broadband Network (NBN)
- Managed 50 associates supervised by two team leaders, ensuring effective project execution
- Demonstrated in-depth knowledge of network technology, including SDH/SONET, routing, and switching
- Expertly planned, provisioned, and implemented DSL and VDSL circuits as per customer requirements
- Participated in creation and maintenance of project tracking tools, verifying clear communication of inherent expectations and responsibilities.
- Assisted in assembling project documentation for project manager, confirming inclusion of data and preliminary information.
- Resolved network-level issues, including node isolation, fiber cuts, backhaul connectivity, and card issues
- Collaborated with Access Seekers like Telstra, Optus, and SingTel to address customer and network issues
- Developed and maintained daily incident reports, meeting SLAs to minimize escalations
- Contributed to process improvement discussions with NBN Australia, enhancing project efficiency
- Created Standard Operating Procedure (SOP) documents for various scenarios
- Coordinated with various Access Seekers for planned change activities in the network.
Bharti Airtel Services Lmt
07.2012 - 03.2016
- The distinction of coordinating with various National and International carriers like VSNL, PGCIL, Reliance, British Telecom, I2IE, Singtel
- Interfacing with vendors like Alcatel, ECI, and Nortel, Tellabs for Tech Support in case of catastrophic failure resulting from equipment malfunctioning
- Knowledge in working with NORTEL Preside (Element Controller), which Bharti’s Network Operations Center uses to monitor the entire NLD & ILD voice and data network
- Having a thorough knowledge of the NMS-light software of ECI used in Bharti’s SDH for the network monitoring and provisioning cross-connects in our optical rings
- Comprehensive understanding of E1, E3, DS3, and Ethernet link provisioning
- Providing support to the Field Engineer related to testing the link end to end on the tester, analyzing the fault, and taking corrective action to resolve the problem permanently
- Responsible for MTTR, SLA, and overall uptime for the entire region and troubleshooting SDH circuits ranging from E1 to STM-64 bandwidth
- Maintaining Fault analysis to reduce the no
- Of repeated faults, thereby improving the quality of service
- Have done extensive troubleshooting at the networks of customers for their satisfaction
- Academic & Professional Qualification
Senior Analyst
Accenture Service Pvt Lmt
08.2012 - 05.2015
- Working on L3 & L2 VPN over MPLS Links
- To troubleshoot VPN, Internet, and MPLS link and coordinate with the customer to take necessary input from the customer to isolate the problem and resolve the issue
- Coordinate with various last mile and partner teams to verify the last mile media
- Support for end-to-end loop testing to verify the media till the vendor demarcation point
- Planned outage verification for the backbone (ISP, MPLS, DCN network)
- Coordinate with customers to isolate the problem and resolve the issue
- Knowledge in working with NORTEL Preside (Element Controller), which Bharti’s Network Operations Center uses to monitor the entire NLD&ILD voice and data network
- Having a thorough knowledge of the NMS-light software of ECI used in Bharti’s SDH for the network monitoring and provisioning cross-connects in our optical rings
- Providing support to the Field Engineer to test the link end to end on the tester, analyzing the fault, and taking corrective action to resolve the problem permanently
- Responsible for MTTR, SLA, and overall uptime for the entire region
- Maintaining Fault analysis to reduce the no
- Of repeated faults, thereby improving the quality of service
- Have done extensive troubleshooting at the networks of customers for their satisfaction
- To troubleshoot SDH circuits ranging from E1 to STM-64 bandwidth.
Education
MBA - Project Management
University Canada West
Vancouver, BC 04.2022 - 08.2023
Bachelor of Engineering - E.C
Desh Bhagat Engineering College, Mandigobindgarh PTU
07.2007 - 06.2010
Diploma - E.C. E
Govt. Polytechnic College for Girls
Skills
Certification PMP
Project Management
Data Collection
Customer Relations
Client relationship management
Administrative skills
Project Documentation Generation
Certification
PMP
Timeline
PMP
10-2023
MBA - Project Management
University Canada West
04.2022 - 08.2023
Project Intern
TATA Consultancy Services
06.2015 - 03.2022
Senior Analyst
Accenture Service Pvt Lmt
08.2012 - 05.2015
Bharti Airtel Services Lmt
07.2012 - 03.2016
Bachelor of Engineering - E.C
Desh Bhagat Engineering College, Mandigobindgarh PTU
07.2007 - 06.2010
Diploma - E.C. E
Govt. Polytechnic College for Girls