Ekta Pandey
Surrey,BC
Summary
Focused Project Manager bringing three years of developing continuous improvements throughout project planning and implementation phases. Demonstrated history of establishing and enforcing adherence to standards of excellence. Well-versed in mentoring and guiding associates to exceed client and stakeholder expectations. Accustomed to cultivating innovative ideas and encouraging new ideas that drive company growth.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Lab Technician
FYi Doctors
Delta , BC
2023.05 - Current
- Maintaining coating equipment, ensuring it is in proper working condition, and performing routine calibration checks
- Clipping the lens to run on the DC to dip-coat them in varnish
- Doing QC to process good lenses and reject lenses for scratches or defects
- Keeping detailed records of the coating processes, solutions used, and test results for compliance, analysis, and future reference.
- Performed daily housekeeping tasks driving efficient laboratory operations.
- Followed strict safety protocols while handling hazardous materials in the laboratory environment.
- Calibrated laboratory instruments according to manufacturer's specifications.
- Disposed of laboratory materials and samples using well established guidelines and instructions.
Associate
Amazon Sortation Center
Langley , BC
2022.08 - 2023.01
- Process, package, and ship orders accurately
- Organize stocks and maintain inventory
- Inspect products for defects and damages
- Examine ingoing and outgoing shipments
- Organize warehouse space
- Receive, unload, and place incoming inventory items appropriately
- Check, verify, and fill customer invoices
- Abide by all company safety and hygiene regulations
- Contribute ideas on ways to improve or optimize warehousing procedures
- Keep the warehouse clean and organized daily.
Assistant Manager
TATA Consultancy Services
Gurgaon , Haryana
2015.06 - 2022.03
- Ensuring the timely and budget-conscious completion of all projects.
- Assessing customer satisfaction levels to verify their contentment with the telecommunications company's services.
- Collaborating with vendors to confirm equipment compatibility with existing systems and its capacity to support emerging technologies.
- Overseeing and leading teams of engineers, technicians, and other personnel engaged in installation projects.
- Ensuring all teams have the tools and materials for efficient task completion.
- Coordinating with external contractors or consultants to ensure work aligns with specified requirements.
- Supervising project schedules, budgets, and staff activities to meet deadlines and financial constraints.
- Collaborating with internal departments to ensure projects adhere to company standards in design and functionality.
- Coordination with Access Seekers like Telstra, Optus, and SingTel for resolving Customer and Network Issues.
- Making daily reports for all incidents and maintaining SLA to minimize the Escalations.
- Coordinating with the client NBN Australia to discuss process gaps and give ideas for the betterment of the process.
- Making SOP (Standard Operation Procedure) documents for teams for different scenarios.
- Coordinating with various Access Seekers for Planned Change Activity in the network.
Senior Analyst
Accenture Service Pvt Lmt.
Gurgaon , Haryana
2012.08 - 2015.05
- Working on L3 & L2 VPN over MPLS Links
- To troubleshoot VPN, Internet, and MPLS link and coordinate with the customer to take necessary input from the customer to isolate the problem and resolve the issue
- Coordinate with various last mile and partner teams to verify the last mile media
- Support for end-to-end loop testing to verify the media till the vendor demarcation point
- Planned outage verification for the backbone (ISP, MPLS, DCN network)
- Coordinate with customers to isolate the problem and resolve the issue
- Knowledge in working with NORTEL Preside (Element Controller), which Bharti’s Network Operations Center uses to monitor the entire NLD&ILD voice and data network
- Having a thorough knowledge of the NMS-light software of ECI used in Bharti’s SDH for the network monitoring and provisioning cross-connects in our optical rings
- Providing support to the Field Engineer to test the link end to end on the tester, analyzing the fault, and taking corrective action to resolve the problem permanently
- Responsible for MTTR, SLA, and overall uptime for the entire region
- Maintaining Fault analysis to reduce the no
- Of repeated faults, thereby improving the quality of service
- Have done extensive troubleshooting at the networks of customers for their satisfaction
- To troubleshoot SDH circuits ranging from E1 to STM-64 bandwidth.
Executive
Bharti Airtel Services Lmt.
Gurgaon , Haryana
2011.03 - 2012.07
- The distinction of coordinating with various National and International carriers like VSNL, PGCIL, Reliance, British Telecom, I2IE, Singtel
- Interfacing with vendors like Alcatel, ECI, and Nortel, Tellabs for Tech Support in case of catastrophic failure resulting from equipment malfunctioning
- Knowledge in working with NORTEL Preside (Element Controller), which Bharti’s Network Operations Center uses to monitor the entire NLD & ILD voice and data network
- Having a thorough knowledge of the NMS-light software of ECI used in Bharti’s SDH for the network monitoring and provisioning cross-connects in our optical rings
- Comprehensive understanding of E1, E3, DS3, and Ethernet link provisioning
- Providing support to the Field Engineer related to testing the link end to end on the tester, analyzing the fault, and taking corrective action to resolve the problem permanently
- Responsible for MTTR, SLA, and overall uptime for the entire region and troubleshooting SDH circuits ranging from E1 to STM-64 bandwidth
- Maintaining Fault analysis to reduce the no
- Of repeated faults, thereby improving the quality of service
- Have done extensive troubleshooting at the networks of customers for their satisfaction.
Education
MBA in Project Management -
University Canada West
01.2023
Bachelor of Engineering in E.C. E -
Desh Bhagat Engineering College, Mandigobindgarh
01.2010
Diploma in E.C. E - Electronics
Govt. Polytechnic College For Girls, Patiala
2007-07
Skills
- Employee Supervision
- Project Management
- Business Development
- Training and Mentoring
- Performance Tracking
- Process Improvement
- Operational Planning
- Operations Management
- Service Delivery Management
- Customer Engagement
- Compliance Monitoring
- Business Forecasting
Certification
Project Management Professional (PMP) | Project Management Institute (PMI)
- Awarded: October, 2023
- Certification Number: 3692099
Languages
English
Full Professional
Hindi
Native/ Bilingual
Punjabi
Full Professional
Affiliations
- Volunteer at TOFSS | April 2022 - Present
- Actively participate in weekly food distribution events, ensuring smooth operations and timely assistance to needy community members.
- Collaborate with a dedicated team to sort, pack, and organize donated food items, maintaining a clean and efficient warehouse environment.
- Engage with clients respectfully, providing information about available resources and offering a compassionate and supportive atmosphere.
- Assist in organizing and promoting food drives, contributing to a 25% increase in community donations over the past year.
- Participate in special events, such as holiday food drives and community outreach programs, to expand the reach and impact of the food bank's services.
- Document and track inventory, optimizing stock levels and minimizing waste.
Accomplishments
- Best Performer award for the year (2011-12) in Bharti Airtel Service Lmt.
- Best Performer award for the year (2013-14) in Accenture Service Pvt Lmt.
- Star Performer of the Month (2015-2016) in Tata Consultancy Services.
- Best Team Leader of the first quarter of 2019 in Tata Consultancy Services.
- Best Team Leader of the Second Quarter, 2021 in Tata Consultancy Services.
Timeline
Lab Technician
FYi Doctors
2023.05 - Current
Associate
Amazon Sortation Center
2022.08 - 2023.01
Assistant Manager
TATA Consultancy Services
2015.06 - 2022.03
Senior Analyst
Accenture Service Pvt Lmt.
2012.08 - 2015.05
Executive
Bharti Airtel Services Lmt.
2011.03 - 2012.07
MBA in Project Management -
University Canada West
Bachelor of Engineering in E.C. E -
Desh Bhagat Engineering College, Mandigobindgarh
Diploma in E.C. E - Electronics
Govt. Polytechnic College For Girls, Patiala
Project Management Professional (PMP) | Project Management Institute (PMI)
- Awarded: October, 2023
- Certification Number: 3692099
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