Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Accomplishments
Timeline
Generic

Ekta Masih

Oakville,ON

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

3
3
years of professional experience

Work History

Team Member

TIM HORTONS
Oakville, Ontario
10.2024 - Current
  • Assisted customers with product selection and ordering process.
  • Provided customer service support to ensure satisfaction.
  • Received, processed, and stocked merchandise in accordance with store policies.
  • Organized inventory shelves for easy access and maintenance of stock levels.
  • Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
  • Operated cash registers to process payments from customers.
  • Maintained a clean and organized work area throughout shift.
  • Collaborated with team members to maximize productivity and efficiency.
  • Attended staff meetings to stay updated on company policies and procedures.
  • Addressed customer needs, responding to specific requests.
  • Worked hard to learn required tasks quickly to maximize performance.
  • Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
  • Participated in regular training sessions to improve product knowledge and service skills.
  • Collaborated with team members to achieve project milestones within set deadlines.

Deli Clerk

Metro
Mississauga, Ontario
06.2024 - 08.2024
  • Greeted customers in a friendly and professional manner.
  • Maintained cleanliness of the deli area and equipment.
  • Prepared all food orders according to customer specifications.
  • Stocked shelves with fresh items daily.
  • Rotated product on shelves to ensure freshness.
  • Adhered to health and safety standards while preparing food.
  • Assisted customers with selecting products from the deli case or menu board.
  • Resolved customer complaints in a timely manner while maintaining a polite demeanor.

Customer Care Executive

Amazon
Noida
08.2023 - 03.2024
  • Provided customer service by responding to phone, email, and in-person inquiries in a timely manner.
  • Developed and maintained relationships with customers to ensure their satisfaction.
  • Investigated customer complaints and provided solutions within acceptable time frames.
  • Resolved billing issues and disputes through effective problem solving techniques.
  • Processed orders, returns, exchanges, and refunds efficiently according to company policies.
  • Maintained up-to-date knowledge of product lines, pricing plans, warranties.
  • Tracked customer order statuses using various systems including CRM software.
  • Provided technical assistance related to product installation or operation when needed.
  • Participated in team meetings to discuss strategies for improving customer satisfaction levels.
  • Conducted training sessions for new employees on proper telephone etiquette practices.
  • Maintained high satisfaction score by consistently resolving first-call issues.
  • Answered customers' questions about services and products offered.
  • Recorded details of all inquiries, complaints, and comments.
  • Processed customer orders, forms, applications, and requests efficiently.

Customer Support Executive

Aegis, Startek
Gurugram
04.2022 - 05.2023
  • Answered customer inquiries via phone, email, and chat.
  • Provided detailed information about products and services.
  • Resolved customer issues in a timely manner.
  • Collaborated with colleagues to resolve complex customer queries.
  • Participated in regular meetings with other departments.
  • Developed strategies to improve customer service experience.
  • Trained and mentored new team members to promote productivity, accuracy and friendly customer service.
  • Provided comprehensive support to customers via phone, email, and live chat, resolving queries efficiently.
  • Led on- and off-site customer support teams across multiple time zones.
  • Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.

Customer Service Representative

Concentrix
Gurugram
09.2021 - 01.2022
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Developed strong customer relationships to encourage repeat business.

Education

Social Service Worker

Sheridan College Institute of Technology And Advanced Learning
Oakville, None
05-2024

High School Diploma -

General Raj's School
India
02-2020

Skills

  • Complaint resolution
  • Cleaning
  • Money handling
  • Relationship building
  • Clear communication
  • Verbal and written communication
  • Task prioritization
  • Willingness to learn
  • Continuous development
  • Workplace safety
  • Data entry
  • Collaboration and teamwork
  • Creativity and innovation

Affiliations

  • I have been an active student at school, I was into sports and went for zonal and interschool competition in volleyball.
  • I was a part of school Band

Languages

English
Professional
Hindi
Professional

Accomplishments

  • I have many certificates in sports and also in the extra curricular activities

Timeline

Team Member

TIM HORTONS
10.2024 - Current

Deli Clerk

Metro
06.2024 - 08.2024

Customer Care Executive

Amazon
08.2023 - 03.2024

Customer Support Executive

Aegis, Startek
04.2022 - 05.2023

Customer Service Representative

Concentrix
09.2021 - 01.2022

Social Service Worker

Sheridan College Institute of Technology And Advanced Learning

High School Diploma -

General Raj's School

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Ekta Masih