EKTA DEVI
Mississauga,ON
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Shukrana Passport Photos & Video
11.2024 - 11.2025
- Assisted in promotional events, increasing customer engagement and sales opportunities.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
Customer Service Representative
CT BAKERY
12.2022 - 11.2024
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Processed orders accurately using point-of-sale systems and maintained inventory records.
- Trained new team members on customer service protocols and operational procedures.
- Handled customer complaints with empathy, ensuring timely resolution and satisfaction.
- Monitored product quality and freshness, adhering to health and safety standards.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
User Support Technician
ANKCORP Consultants
11.2021 - 11.2022
- Provided technical support to users via phone, email, and in-person interactions.
- Resolved software and hardware issues, ensuring minimal downtime for users.
- Assisted in the configuration and installation of computer systems and peripherals.
- Documented user inquiries and resolutions in ticketing system for future reference.
- Maintained inventory of technical equipment and supplies to ensure availability.
Education
Associate of Applied Science - Computer System Technician-Networking
St. Clair College of Applied Arts And Technology
Windsor08-2020
Skills
- Customer engagement
- Detailed record keeping
- Sales growth strategies
- Technical troubleshooting
- Complaint handling techniques
- Customer satisfaction initiatives
- Data entry
- Computer proficiency
- Paperwork processing
- Appointment scheduling
- Documentation
Languages
Hindi
Full Professional
English
Full Professional
Timeline
Customer Service Representative
Shukrana Passport Photos & Video
11.2024 - 11.2025
Customer Service Representative
CT BAKERY
12.2022 - 11.2024
User Support Technician
ANKCORP Consultants
11.2021 - 11.2022
Associate of Applied Science - Computer System Technician-Networking
St. Clair College of Applied Arts And Technology