EKTA DEVI
Mississauga,ON
Summary
Highly skilled Help Desk Technician experienced with troubleshooting and resolving technical issues. Strong background in providing efficient and effective solutions to clients. Dedicated team player delivers great customer service. Eager to contribute to a dynamic team and contribute to the success of company. Strong customer service skills with a proven ability to communicate effectively with users at all levels of technical proficiency.
Overview
5
5
years of professional experience
Work History
Team Leader
CT Bakery
05.2021 - Current
- Supervising and guiding production team members, including donut makers, decorators, and assistants.
- Built strong relationships with customers through positive attitude and attentive response
- Established open and professional relationships with team members to achieve quick resolutions for various issues
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service
- Reviewed, implemented and updated company records related to team activities for future reference
- Collected, arranged, and input information into database system
- Developed and updated tracking spreadsheets for process monitoring and reporting
- Gathered, organized and input information into digital database
User Support Technician
ANKCORP CONSULTANTS
01.2021 - 04.2021
- Communicate with PC customers experiencing difficulties to correctly determine and implement solutions
- Document problems and solutions to keep record of possible course of actions in case of future occurrences.
- Assist and observe application and software updates/redesigns, offer suggestions in terms of user preferences as observed in client interactions and feedback.
- Analyzed issues to identify troubleshooting methods needed for quick remediation
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks
- Explained technical information in clear terms to non-technical individuals to promote better understanding
Receptionist
Touchstone
11.2018 - 03.2019
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Sorted incoming mail and directed to correct personnel each day.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Education
Diploma - Computer System Technician-Networking
St. Clair College
High school diploma - Physics, Chemistry, Mathematics
Sri Guru Har Rai Sahib Collegiate Senior Secondary School
Skills
- Behavioral/cognitive skills development
- Strong Communications Skills
- Flexible and Adaptable
- Guest and Client Satisfaction
- System Performance Assessments
- Microsoft Windows and Office
- Java Programming Language
- Excellent Math Skills
- Multitasking and Prioritization
- Teamwork and Collaboration
- Friendly and Patient
Availability
Available: Seven days a week including weekend.
Any shift.
Timeline
Team Leader
CT Bakery
05.2021 - Current
User Support Technician
ANKCORP CONSULTANTS
01.2021 - 04.2021
Receptionist
Touchstone
11.2018 - 03.2019
Diploma - Computer System Technician-Networking
St. Clair College
High school diploma - Physics, Chemistry, Mathematics
Sri Guru Har Rai Sahib Collegiate Senior Secondary School
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