Ekta Barot
15 Gold Park PL Brampton,ON
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Capgemini
10.2021 - Current
- To promote high customer satisfaction by resolving problems with knowledgeable and friendly service.
- To answer incoming calls and emails, provide frontline customer support or assistance with product and service transactions.
- To remain calm and professional in stressful circumstances and effectively diffused tense situations.
- To demonstrate excellent communication skills in resolving product and consumer complaints.
Customer Service Supervisor
Cmegill Inc
02.2018 - 04.2020
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Monitored front areas so that questions could be promptly addressed.
- Facilitated cross-functional initiatives between teams for improved coordination in addressing complex customer needs.
Team Leader
Tim Hortons
04.2017 - 01.2018
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Conducted regular reviews of operations and identified areas for improvement.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
Education
High School Diploma -
Niagara College
Welland, ON04.2017
Master of Arts - M.Phil in English Literature
North Gujarat University
Patan, India06.2009
Skills
- Interpersonal Communication
- Promotional support
- Team Collaboration
- Active Listening
- Problem-solving aptitude
- Microsoft Outlook
- Analytical Skills
- Policies and Procedures Adherence
- Salesforce CRM
Languages
English
Full Professional
Hindi
Full Professional
Timeline
Customer Service Representative
Capgemini
10.2021 - Current
Customer Service Supervisor
Cmegill Inc
02.2018 - 04.2020
Team Leader
Tim Hortons
04.2017 - 01.2018
High School Diploma -
Niagara College
Master of Arts - M.Phil in English Literature
North Gujarat University
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