Ekta
Montreal,Canada
Summary
Accomplished and energetic supervisor with a history of achievement in Management And customer service, motivated leader with strong organizational and prioritization abilities. Areas of expertise include Active listening, English and other language skills and team work.
Overview
9
9
years of professional experience
Work History
Manager
India Beau Village Resturant
Montreal, Canada
07.2022 - 03.2026
- Accurately operated cash register to process customer payments.
- Hired, trained, and coached staff members on customer service skills, food and beverage knowledge.
- Maintaining a fully stocked kitchen inventory and complying with safety cleanliness standards.
- Responsible for running shifts and ensuring quality product while delivering outstanding customer service.
- Handle customer complaints with stars technique.
- Calculate and observe staff timings and hours.
- Customer complaints and ensure health and safety regulations are followed and supervise services in the dining hall.
Warehouse
03.2022 - 06.2022
- Efficiently pick customer orders, ensuring order accuracy.
- Match order numbers in the scanner and process shipment.
- Print orders and samples pick list.
- Complete orders and place filled boxes in conveyor belts for sealing and labelling.
- Refills the racks and place the products on a specific designated area.
Manager
Mehta Honda Auto Mobile
Phillaur, India
09.2019 - 02.2022
- Extraordinary personal leadership capabilities.
- Issue commendations for exemplary work performance or customer service using Applause or current recognition platform.
- Organized all store operations and allocate responsibilities to personnel.
- Documenting sales and rewarding employees for these accordingly.
- Collaborated with other departments to ensure showroom events, displays, and promotions were successful.
Receptionist
Auto Bajaj Limited Company
Beas, India
01.2017 - 01.2018
- Answer telephone and give information to customers, take messages and orders and keep all the records of employees and manage their schedule.
- Supervise and co-ordinate sales staff and cashiers.
- Resolve problems that arise, such as customer complaints and supply shortages.
- Hire and train or arrange for the training of new sales staff.
Education
Hotel Management Diploma -
LPU Lovely Professional University
Jalandhar, Punjab, IndiaDiploma in Computer Application -
Bachelor of Arts -
KMV kanya maha Vidyalaya
JalandharSkills
- Active listening
- Customer and personal service coordination
- Judgment and decision making
- Mathematics
- Team worker
- Active learning
- Manage and supervise different operations
- Sales consultant
- Database management
- Enterprise systems
- Graphic design
- Social media skills
- MS Office
- Hardware skills
Timeline
Manager
India Beau Village Resturant
07.2022 - 03.2026
Warehouse
03.2022 - 06.2022
Manager
Mehta Honda Auto Mobile
09.2019 - 02.2022
Receptionist
Auto Bajaj Limited Company
01.2017 - 01.2018
Hotel Management Diploma -
LPU Lovely Professional University
Diploma in Computer Application -
Bachelor of Arts -
KMV kanya maha Vidyalaya