EKTA
Hamilton,ON
Summary
Dynamic and result-oriented professional with a comprehensive background in Commerce,Marketing Management and Strategic business growth. Skilled in managing financial operations and also personable and dedicated Customer Service Representative with extensive experience in organizational and customer-oriented industry. Looking for a new role where hard work and dedication will be highly valued.
Overview
5
5
years of professional experience
Work History
Assistant Manager( Accounting)
Gurdeep Kataria & co.
Hoshiarpur,punjab,INDIA
01.2023 - 01.2024
- Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.
- Spearheaded operations at the Hoshiarpur location, orchestrating a dynamic team of 20 to elevate client service standards and exceed financial goals.
- Provided leadership and direction for employees,supervising activities to drive productivity and efficiency.
- Meeting with Department Heads and observe the actual work being performed in each department in order to establish labor standards for all job categories within the organization.
- Keeping check of financial histories and electronic records for government use or other parties use.
- knowledge of financial forecasting and budget modelling.
Customer Service Representative
Reliance T Mart
New Delhi,INDIA
01.2021 - 09.2022
- Exceeded quantitative metrics on customer satisfaction, customer retention and inquiry volume.
- Grew existing customer accounts through exceptional customer service and effective sales techniques.
- Answered customer inquiries and provided accurate information regarding products and services.
- Maintained up-to-date customer records with customers via email,phone and social media.
- Conducted regular follow-up calls with customers after resolving their issues.
Drive Through Cashier
Burger King
New Delhi,INDIA
01.2020 - 01.2021
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Conducted price checks for special orders or discounts as requested by customers.
- Performed other duties as assigned by management.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Greeted customers and answered any questions they had about the store's products and services.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
Junior Accountant
balaji sales corporation
New Delhi,INDIA
07.2019 - 01.2023
- Prepares asset,liability and capital account entries by compiling and analyzing account information.
- Assists in the processing of balance sheets,income statements and other financial statements according to legal and company accounting and financial guidelines.
- Monthly reconciliation of prepaid expenses,deferred revenue,accounts payable,pledge schedules etc.
- Summarizes current financial status by collecting information,preparing balance sheets, profit and loss statements and other reports.
- Providing documentation and verified reports including audits and company tally sheets.
- Support month-end and year-end close process and providing documentation as per needed.
Education
Master's in Commerce
University of Delhi
New Delhi, India07-2021
Bachelor's in Commerce -
University of Delhi
New Delhi, India07-2019
International Business Management(Current)
Niagara College
On-the-lake Campus, NiagaraSkills
- Soft Skills: Exceptional Customer Service, Customer Engagement, Teamwork, Adaptability, Active Listener, PATIENT, Problem Solving,professionalism, Continuous Improvement, Rapport building,PUNCTUAL
- Technical Skills: Digital Literacy, Social Media Proficiency, Risk Management, Cash Management,Operations Management,Money Handling,Microsoft Office
Affiliations
Certification in Music and Instrument Learning, specialized in Indian Classical Instruments and FLUTE.
Provided free educational services to poor and underprivileged people around local area of college in Delhi.
Event Manager at College Fests and extra-curricular occasions.
Timeline
Assistant Manager( Accounting)
Gurdeep Kataria & co.
01.2023 - 01.2024
Customer Service Representative
Reliance T Mart
01.2021 - 09.2022
Drive Through Cashier
Burger King
01.2020 - 01.2021
Junior Accountant
balaji sales corporation
07.2019 - 01.2023
Master's in Commerce
University of Delhi
Bachelor's in Commerce -
University of Delhi
International Business Management(Current)
Niagara College
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