EKREET SEKHON
Brampton,ON
Summary
Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature. Professional Call Center Customer Service Representative committed to providing courteous, prompt, detailed and accurate support. Experience managing outbound and inbound calls and handling emergency issues with patience and tact.
Overview
4
4
years of professional experience
Work History
Cashier/Store Merchandiser
Dollarama
Winnipeg, MB
10.2023 - 03.2024
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Merchandising Health&Beauty aisle by clearing stock from the bank, adjusting the aisle,making necessary changes.
Customer Service Representative
HGS - Hinduja Global Solutions
Winnipeg, MB
05.2023 - 09.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Receiver
Walmart
Mississauga, ON
01.2022 - 12.2022
- Maintained a clean and organized receiving area, enhancing workflow and productivity.
- Streamlined the unloading process, reducing time spent on manual labor tasks.
- Reduced product damage by ensuring proper handling techniques during the unloading process.
- placed,tagged and secured merchandise in diverse designated areas.
- Unloaded and unpacked incoming shipments to facilitate orders and verify accuracy of pallets.
Customer Service Representative
Gill Carriers
Pennsylvania, America
02.2021 - 11.2021
- Participated in ongoing training sessions, continuously enhancing product knowledge and customer service skills.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Answered customer telephone calls promptly to avoid on hold wait time
Warehouse Associate
Amazon Fulfillment.
Milton, ON
05.2020 - 11.2020
- Assisted in reducing product damage by properly handling and storing materials.
- Loaded,unloaded and moved material to and from storage and production areas.
- Used hand-held devices and computers to record and monitor inventory labels and completed audits to uncover and address inaccuracies.
- Prepared orders for shipment by picking, packaging and labeling merchandise.
Education
BBA - Human Resource Management
Algoma University
Brampton, ON04.2021
High School Diploma -
SR International School
Bareilly, India03.2018
Skills
- Returns processing
- Drawer balancing
- Product Recommendations
- Cash Register Operation
- Customer Service
- Product restocking
- Payment Processing
- Complex Problem-Solving
- Collaborative
- Patient
- team development
- Problem solving
- Fast typing
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Cashier/Store Merchandiser
Dollarama
10.2023 - 03.2024
Customer Service Representative
HGS - Hinduja Global Solutions
05.2023 - 09.2023
Receiver
Walmart
01.2022 - 12.2022
Customer Service Representative
Gill Carriers
02.2021 - 11.2021
Warehouse Associate
Amazon Fulfillment.
05.2020 - 11.2020
BBA - Human Resource Management
Algoma University
High School Diploma -
SR International School