Ekoue Gaba
Scarborough,ON
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
2
2
Languages
2
2
years of post-secondary education
Work History
Call Centre Agent for Payfare Support
Innovative Vision Marketing
11.2018 - 04.2019
- Assisting clients on our mobile application and website
- Troubleshooting and issue resolution
- Decide to escalate if necessary
- Share information upon request on how to sign up
- Developed and maintained courteous and effective working relationships.
Call Centre Agent
Pizza pizza
07.2017 - 04.2019
- Inbound calls to take customers’ orders
- Offer best deals to customers and attempt upselling
- Decide if we should transfer to another department
- Educate customers on existing promotions
Global Customer Service Representative
MONAT
11.2019 - Current
- Answer inbound phone calls, make outbound calls, respond to emails and manage chat sessions
- Handle a complete range of inquiries such as service requests, transactions, queries etc
- With an exceptional quality of interaction in accordance with established service level objectives
- Provide basic technical support, troubleshoot issues; escalate advanced issues to the IT support staff
- Alert the Compliance Coordinator to any potential issues that may have been uncovered as a result of routine customer service contacts.
Customer Experience Agent
Randstad, Stericycle Inc, Dyson Canada Support
04.2019 - 11.2019
- Providing over the phone support to Dyson owners
- Identified issues, analyzed information and provided solutions to problems
- Sharing new technology to existing and potential customers
Rogers Technician – Residential
Linkon
05.2018 - 09.2018
- Installation of new services to new or existing customers
- Troubleshooting, issues resolution with services
- Educate customers on their new or existing services
- Promotion of new products
- Learned and adapted quickly to new technology and software applications.
Direct Sales Customer Service Representative
RollsBoard
08.2015 - 06.2016
- Generating new lead for the company on cold and warm market
- Presentation of products to potential customers
- Calling to follow up and/or close the deal
Direct Sales Customer Service Representative
Constant Home Comfort Group
07.2015 - 08.2015
- Presentation of different products we offer
- Inspection and efficiency testing of gas and water filtering equipment
- Presentation of best options for customers
- Follow up calls with clients
Liaison Officer
United Nations High Commissioner for Refugees, UNHCR
07.2013 - 08.2013
- Welcoming and guiding refugees to the different boots on the site
- Assisting
Education
International Baccalaureate Diploma -
Ecole Internationale Arc-en-ciel
09.2007 - 07.2013
Business Marketing Diploma -
Centennial College
Skills
Gather information to establish facts and conflict resolutionManage time effectively, prioritizing tasks and able to keep up with deadlinesCreative: calm under pressure, demonstrate good judgementQuick learner: willing to learn, flexible and able to adapt quickly
Proficient in Microsoft Office: Word, Excel, and PowerPoint
First Aid Skills Certification
High-quality customer service
Timeline
Global Customer Service Representative
MONAT
11.2019 - Current
Customer Experience Agent
Randstad, Stericycle Inc, Dyson Canada Support
04.2019 - 11.2019
Call Centre Agent for Payfare Support
Innovative Vision Marketing
11.2018 - 04.2019
Rogers Technician – Residential
Linkon
05.2018 - 09.2018
Call Centre Agent
Pizza pizza
07.2017 - 04.2019
Direct Sales Customer Service Representative
RollsBoard
08.2015 - 06.2016
Direct Sales Customer Service Representative
Constant Home Comfort Group
07.2015 - 08.2015
Liaison Officer
United Nations High Commissioner for Refugees, UNHCR
07.2013 - 08.2013
International Baccalaureate Diploma -
Ecole Internationale Arc-en-ciel
09.2007 - 07.2013
Business Marketing Diploma -
Centennial College