Performed troubleshooting and equipment testing to identify and correct problems end to end and network-wide.
Discussed and recommended service options with customers and explained costs involved.
Adhered to safety policies and procedures to install or remove IP set-top devices, optical network terminals and wireless access points.
Managed on-site and off-site installation, repair, maintenance and test tasks.
Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical and electrical systems.
TEAM LEAD
CUSTOMES WINDOWS AND DOORS
10.2020 - 08.2021
Operated power tools with safety precautions and protective personal equipment. Educated consumer on multiple service categories to upsell products. Collaborated with field technician to maximize efficiency and follow instllation technique.
SECURITY GUARD
07.2020 - 10.2020
Recorded observations and occurrences and interviewed witnesses to complete and submit incident report. Remained calm, assertive and mindful to think critically and problem solve during stressful situations. Provided basic first aid and CPR to individuals in need of medical care until arrival of emergency medical personnel.
Education
BACHELOR OF SCIENCE - COMPUTER
ENGINEERING TECHNICIAN
Northern College Of Applied Arts And Technology
Scarborough, ON
12.2021
Skills
Fast learner, high observing attitude
Great Problem-Solving Ability Report Preparation Complaint Resolution Technical Analysis
Hardware And Software Installation Active Listening Computer Diagnostics
Systems Analysis
Wireless Networking
Swift
Timeline
FIELD SERVICE TECHNICIAN
Bell Technical Solutions
08.2021 - Current
TEAM LEAD
CUSTOMES WINDOWS AND DOORS
10.2020 - 08.2021
SECURITY GUARD
07.2020 - 10.2020
BACHELOR OF SCIENCE - COMPUTER
ENGINEERING TECHNICIAN