Ekomobong Edekhe

• Handled cash transactions and processed payments to customers
• Assisted customers in friendly and professional manner, addressed inquiries and provided product information in timely manner
• Maintained clean and organized checkout area, ensured positive shopping experience
• Collaborated with team members to meet good customer service and sales goals
• Daily balanced and closed all sales till

Decreased customer complaint escalation rate by 25% through effective problem-solving and communication skills.

Resolved 70% of customer issues on the first call, leading to a 15% increase in first-call resolution rates.

• Client Servicing: Provided client support and addressing inquiries from pension fund managers and other stakeholders is essential part of custodian's role.
• Processed average of 200 transactions per shift, reducing customer wait times by 15%.
• Achieved transaction accuracy rate of 96.8%, minimizing discrepancies and errors in cash register.
• Conducted regular portfolio reviews and adjustments to ensure alignment with clients' changing needs and market conditions
• Risk Management: Involved in managing and mitigating risks associated with pension fund's assets
• Compliance and Regulation: Ensured compliance with relevant financial regulations and legal requirements is key responsibility
• Staying informed about changes in regulations that may impact pension funds and adjust their processes accordingly
• Record Keeping and Reporting: Maintained accurate records is critical aspect of my role
• Keep detailed records of all transactions, holdings, and income and regular reporting to pension fund managers and relevant