Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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Ekjot Kalra

Edmonton,AB

Summary

Highly motivated and personable, with strong experience in customer and client relations. Skilled in interpersonal communication and conflict resolution, with a proven ability to multitask, prioritize responsibilities, and manage time effectively in fast-paced environments. Recognized for maintaining a positive and professional demeanour, fostering strong peer relationships, and using MS Office tools to streamline tasks and enhance efficiency.

Overview

2
2
years of professional experience

Work History

Jr VP of Internal Affairs - Volunteer Position

MHRC
Edmonton, Alberta
01.2025 - 05.2025
  • Cultivated relationships with external partners to facilitate collaboration efforts.
  • Researched industry trends, competitive landscape, and customer feedback data.
  • Organized conferences, workshops, seminars, and webinars.
  • Identified opportunities for process improvement and cost savings initiatives.
  • Scheduled and attended meetings with club members and collaborators.

Sales Associate

GUESS Inc.
Edmonton, Alberta
08.2023 - 05.2025
  • Processed returns, exchanges, and refunds in accordance with company policies.
  • Processed credit card transactions quickly and securely.
  • Maintained current knowledge of company services, policies, and offerings to better assist customers.
  • Provided accurate information about products, prices and services.
  • Resolved customer concerns professionally while preserving customer satisfaction.
  • Cultivated strong relationships with customers by establishing trust and providing personalized service.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Responded to customer inquiries across multiple communication channels.
  • Facilitated communication with customers via phone and email to provide timely updates and information.

Education

Bachelor of Commerce - Human Resources Management

MacEwan University
Edmonton, AB
12-2026

High School Diploma -

W.P. Wagner High School
Edmonton, AB
06-2021

Skills

  • Customer and client relations
  • Interpersonal communication
  • Multitasking and prioritization
  • Time management
  • Telephone skills
  • Positive and professional
  • Conflict resolution
  • MS office

Languages

English
Native/ Bilingual
Punjabi
Native/ Bilingual
Hindi
Professional

References

References available upon request.

Timeline

Jr VP of Internal Affairs - Volunteer Position

MHRC
01.2025 - 05.2025

Sales Associate

GUESS Inc.
08.2023 - 05.2025

Bachelor of Commerce - Human Resources Management

MacEwan University

High School Diploma -

W.P. Wagner High School

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Ekjot Kalra