Eki Jenifer Omoruyi
Ottawa,ON
Summary
Collaborative and enthusiastic administrative client service professional with proven experience in the wealth management, insurance, and sales industry. Committed to offering top-tier service to clientele through extensive study, and practical learning. Possessing the relevant knowledge and skills required to add value to a world-class institution.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Marketing Assistant
Valcore Planning Solutions - Manulife Wealth
2023.10 - 2024.01
- Prepared over financial and insurance documentation, assisting both clients and advisors to
- Sound understanding and practice of industry compliance standards
- Applied diplomacy and soft style to address client inquires via phone, email or general office correspondence, resulting in 15% increase in customer reviews
- Influenced creation of office social media and event calendar to encourage better work culture
Administrative Assistant
RBC DS, Menard Kinkaid Private Wealth
2022.11 - 2023.05
- Managed administrative tasks relating to account processing and servicing
- Organized team and branch social events for over 40 people, collaborating with colleagues and stakeholders
- Supported marketing team by onboarding team members to company website, and managing client communications page
- Planned and promoted community outreach events for RBC ONE group using specialized marketing campaigns
Assistant
Sun Life Advisor, Joel Scheel
2021.09 - 2022.11
- Assisted advisor in growing their practice by booking appointments via phone or email
- Prepared documentation delivered confidential through certified servers
- Managed industry related tools like Salesforce, SVI-App, Advisor Hub, Hearsay, D365, MS Office Suite, One drive and Outlook
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally
Cashier
Shoppers Drug Mart
2021.02 - 2021.10
- Provided excellent customer service and positively engaged with customers
- Built relationships with customers to encourage repeat business
- Operated cash register for cash, check, and credit card transactions with 96% consistent levels
- Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes
Sales Associate
Tommy Hilfiger
2019.05 - 2020.12
- Managed cash register, handling over 100 transactions daily, ensuring revenue is accurate
- Maintained decent store layout with strategic display of merchandise to boost sales
- Achieved 90% of sales target for 6 consecutive months
- Assessed customer needs and utilized suggestive selling techniques to drive sales
Education
Graduate Diploma - Project Management
Algonquin College
Ottawa, ON2019
Graduate Diploma - Event Management
Algonquin College
Ottawa, ON2018
Bachelor of Science - Communications
Benson Idahosa University
Benin City, Nigeria2017
Skills
- Financial administration
- Cash flow management
- Office administration
- Social media marketing
- Software proficiency
- Time management
- Customer Relations
- Organizational skills
- Data Entry
- Exceptional verbal and written communication in English
Affiliations
- ABLE2: Support for People with Disabilities - Auction Coordinator, EiTM Planning Committee
- Nigerian Canadian Association of Ottawa - Event Coordinator for Community Events
Certification
Canadian Investment Funds Course - Dealing Representative
Timeline
Marketing Assistant
Valcore Planning Solutions - Manulife Wealth
2023.10 - 2024.01
Administrative Assistant
RBC DS, Menard Kinkaid Private Wealth
2022.11 - 2023.05
Assistant
Sun Life Advisor, Joel Scheel
2021.09 - 2022.11
Cashier
Shoppers Drug Mart
2021.02 - 2021.10
Sales Associate
Tommy Hilfiger
2019.05 - 2020.12
Graduate Diploma - Project Management
Algonquin College
Graduate Diploma - Event Management
Algonquin College
Bachelor of Science - Communications
Benson Idahosa University
Canadian Investment Funds Course - Dealing Representative
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