Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Elie El Khoury

Boisbriand,QC

Summary

Dynamic Dispatch Manager with proven expertise at Diamond Transport Logistics, excelling in fleet management and route optimization. Adept at leading teams and enhancing communication, I drive operational efficiency and consistently exceed performance metrics. Skilled in transport management systems, I ensure compliance and elevate customer satisfaction through effective problem-solving and strategic planning.

Overview

20
20
years of professional experience

Work History

Dispatch Manager

Diamond Transport Logistics
Laval, QC
09.2022 - Current
  • Assigns vehicles and drivers to delivery or pickup tasks.
    Plans and optimizes routes to save time and fuel.
    Handles last-minute changes, such as delays, breakdowns, or cancellations.
  • Manages dispatchers and drivers.
    Oversees schedules, time sheets, and shift rotations.
    Provides training and ensures compliance with safety standards.
  • Acts as a communication hub between drivers, clients, warehouse staff, and management.
    Keeps all stakeholders updated on delivery status, delays, or issues.
  • Uses GPS and transport management systems (TMS) to monitor fleets.
    Analyzes delivery performance and efficiency.
    Prepares reports on key metrics, like fuel usage, delivery times, and vehicle maintenance.
  • Ensures operations meet all legal and safety regulations.
    Maintains accurate transport and driver logs.
    Manages required paperwork for freight or passenger transport.
  • Handles customer complaints or service disruptions.
    Works with clients to understand their needs, and ensure satisfaction.

Project Manager

Quality Team Services
Beirut, Lebanon
07.2019 - 09.2021
  • Oversee all the aspects of a project.
  • Arranging and managing the materials, workers, equipment, and services needed for completing projects on time and within budget.
  • Hiring specialized subcontractors, if necessary.
  • Ensuring that safety regulations are followed on-site at all times.
  • Making sure the sites are secure.
  • Managing work teams, materials, and equipment.
  • Inspecting the quality of work done by employed workers and subcontractors.
  • Keeping accurate financial records.
  • Monitoring schedules.
  • On-site jobs: Installation of the solar panels and batteries.
  • Replacement of 220V AC to 48V DC generator.
  • Modernizing the site by changing the main power from 220V AC to 48V DC, with the assistance of solar power, and adding a DC generator for emergencies.
  • 3G to LTE upgrades.
  • Site maintenance and replacement of assets/products when needed.

Relationship Manager

German Imaging Technologies (GIT)
Dubai, UAE
05.2018 - 07.2018
  • Building and maintaining relationships with clients and key personnel within customer companies.
  • Alerting the sales team to opportunities for further sales within key clients.
  • Letting customers know about other products the company offers.
  • Attending meetings with clients to build relationships with existing accounts.
  • Achieving client relationship targets and KPIs as set by the Head of Sales.
  • Working closely with Account Managers and Sales Consultants.
  • Escalating and resolving areas of concern, as raised by clients.
  • Carrying out client satisfaction surveys and reviews.
  • Monitoring company performance against service level agreements, and flagging potential issues.
  • Updating the CRM and ensuring that account managers are aware of changes within clients.
  • Passing leads to the sales team, and following up on progress.
  • Liaising with internal departments to ensure client needs are fulfilled effectively.

Business Development Manager

J Group - Jaizer.com & Carsbnb.com
Dubai, UAE
10.2013 - 05.2018
  • Company Overview: Startups
  • Developing growth strategies and plans.
  • Increasing client base.
  • Having an in-depth knowledge of business products and value proposition.
  • Writing business proposals.
  • Negotiating with stakeholders.
  • Identifying and mapping business strengths and customer needs.
  • Researching business opportunities and viable income streams.
  • Following industry trends locally and internationally.
  • Drafting and reviewing contracts.
  • Reporting on successes and areas needing improvements.
  • Startups

Flight Attendant

Emirates Airlines
Dubai, UAE
05.2012 - 10.2013
  • Responsible for delivering the world's best inflight experience through inspired leadership and effective management of all resources (time, product and people) and maintaining standards (safety, security and service).
  • Ensure that customers are consistently provided with the highest quality of customer service through inspired management of crew members.
  • Ensure customer complaints in the respective cabins are fully investigated, managed effectively, documented and appropriate service recovery is applied.
  • Attend pre-flight briefings to review emergency evacuation procedures, length of flight, expected issues, and crew coordination plans.
  • Check on board first aid kits and emergency equipment to ensure functionality, and ensure passenger cabin is adequately stocked with food, beverages, and blankets.
  • Greet passengers during boarding, check tickets, and advise them on where to store coats and carry-on items; assist passengers with carry-on luggage.
  • Instruct and demonstrate 'if necessary' the use of emergency equipment/exits and check the seat-belts are fastened, seat backs are in the upright position, and carry-on items are properly stowed prior to departure.

Sales Executive

Food2Go General Trading
Dubai, UAE
02.2011 - 04.2012
  • Listening to customer requirements and presenting appropriately to make a sale.
  • Maintaining and developing relationships with existing customers in person and via telephone calls and emails.
  • Cold calling to arrange meetings with potential customers to prospect for new business.
  • Responding to incoming email and phone enquiries.
  • Negotiating the terms of an agreement and closing sales.
  • Checking quantities of goods on display and in stock.
  • Reviewing own sales performance, aiming to meet or exceed targets.
  • Gaining a clear understanding of customers' businesses and requirements.
  • Making accurate, rapid cost calculations and providing customers with quotations.
  • Attending team meeting and sharing best practice with colleagues.

Property Manager

Vasate General Trading
Dubai, UAE
10.2009 - 01.2011
  • Management of all the 20 apartments.
  • Renting out the available / empty rooms inside the apartments.
  • Advertising through big websites in UAE.
  • Finding/evicting and generally dealing with tenants, Flat repair, Flat improvement, cleaning, Maintenances.
  • Address and solve customer's problems.
  • Follow-ups with clients by phone, e-mails and face to face meetings.

IT Sales & Support

Office Square
Dubai, UAE
04.2006 - 09.2009
  • Management of all P.O.S operations.
  • Responsible for ensuring the Systems Are Working properly.
  • Provide implementation support and enrolments sessions via on-site, web and phone with new and base.
  • Accounts Review completeness, approve & submit sales account paperwork to Service.
  • Field product and process questions from sales, and coordinate interaction with Service and other departments when necessary to gain more detailed answers.
  • Assist with Request for Proposals/Information.
  • Facilitate and coordinate on/off-site storage of sales materials.
  • Document and maintain current sales and field support policies and procedures.
  • Provide implementation support and enrollment sessions via on-site, web and phone with new and base accounts.
  • Address and solve customers' problems by applying L.A.S.S.O (Listen, Apologize, Synchronize, Solve, Optimize).

Bartender

Lavish Lounge Bar
Beirut, Lebanon
01.2005 - 01.2008
  • Serve customers in a friendly and helpful manner.
  • Order supplies from outside vendors.
  • Monitor and maintain an inventory of supplies.
  • Mix ingredients according to drink recipes.
  • Perform physical activities such as lifting and stooping.
  • Sell or influence others.

Education

Technical Baccalaureate (BT3) - Sales And Marketing

S.M Sabtieh Technical Institute
Sabtieh, Lebanon
01.2008

A - Hardware, Software

American Lebanese Language Centre
Dbayeh, Lebanon

Skills

  • Computer software and hardware skills
  • Microsoft Office Suite
  • Adobe Photoshop expertise
  • Communication proficiency
  • Team leadership
  • Problem solving
  • Dispatch protocols
  • Fleet management and route planning
  • Transport management

Languages

English
Full Professional
French
Professional
Arabic
Native/ Bilingual
Russian
Elementary

References

References available upon request.

Timeline

Dispatch Manager

Diamond Transport Logistics
09.2022 - Current

Project Manager

Quality Team Services
07.2019 - 09.2021

Relationship Manager

German Imaging Technologies (GIT)
05.2018 - 07.2018

Business Development Manager

J Group - Jaizer.com & Carsbnb.com
10.2013 - 05.2018

Flight Attendant

Emirates Airlines
05.2012 - 10.2013

Sales Executive

Food2Go General Trading
02.2011 - 04.2012

Property Manager

Vasate General Trading
10.2009 - 01.2011

IT Sales & Support

Office Square
04.2006 - 09.2009

Bartender

Lavish Lounge Bar
01.2005 - 01.2008

Technical Baccalaureate (BT3) - Sales And Marketing

S.M Sabtieh Technical Institute

A - Hardware, Software

American Lebanese Language Centre

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Elie El Khoury