EKENG EWA EKENG
Toronto,ON
Summary
Dynamic leader with a proven record at Ecobank Nigeria, achieving a 20% annual increase in market share through strategic planning and strong client relationship management. Expertise in operations management and business intelligence analysis complements a robust ability to lead teams and drive results. Both analytical and interpersonal skills are leveraged to surpass targets and promote organizational growth.
Overview
19
19
years of professional experience
Work History
Business Development Manager
Escroll Group Nig Ltd
Abuja, Nigeria
07.2019 - 07.2024
- Analyzed competitive landscape and financial metrics to support strategic planning and market positioning.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Developed and implemented strategies to increase sales and market share.
- Prepared reports on sales performance metrics such as revenue growth rate, conversion rates and lead-to-customer ratios.
- Directed and coordinated products, services and sales activities.
- Determined business development opportunities and implemented effective strategy for client acquisition.
Branch Business Manager
Ecobank Nigeria
Abuja, Nigeria
07.2016 - 05.2019
- Successfully oversaw development, monitoring, and implementation of the branch budget.
- Managed onboarding process of local mobile banking agents.
- Met branch's POS acquisition targets consistently.
- Analyzed business growth and development opportunities in the local market, and successfully developed strategies to grow the branch's market share by 20% yearly.
- Achieved targeted product cross-sell ratios, and worked with the operations team to increase customer adoption of the bank's products and services.
- Consistently delivered on the cost-to-income ratio targets of the business.
- Constantly review strategy to ensure that excellent, effective, and comprehensive customer service delivery, quality standards, and branch ambience are upheld.
- Surpassed management's target on branch credit portfolio growth in 2019.
- Worked with business segments to achieve consistent branch revenue and profitability targets.
- Led strategic initiatives, as defined by the organization.
- Led the area team in the successful launching of the bank's alternate channels strategic initiative in 2019.
- Worked successfully with other segments to grow branch business year on year.
- Ensure the branch delivers on targets for customer adoption of alternate channels.
- Created comprehensive onboarding processes and activities to acclimate new hires.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Prepared and presented business reports and presentations to senior management and stakeholders.
Branch Operations Manager
Oceanic Bank Nigeria - PLC
Abuja, Nigeria
01.2006 - 02.2014
- Successfully managed business office operations and regulatory compliance.
- Maintained high standards of customer service within the business office.
- Ensured that customers were informed and assisted in their mobile banking, and other digital channels' adoption journey.
- Delivered consistent HR assistance to branch staff.
- Maintained accuracy of financial data input in core banking system.
- Enforced adherence to banking regulations and internal guidelines.
- Monitored and controlled branch expenses to stay within budget.
- Led team members in acquiring knowledge about product offerings.
- Secured consistently positive results for Branch NPS.
- Ensured effective branch administration, including ambience and brand visibility.
Education
Bachelor of Sciences - Banking and Finance
University of Calabar
Calabar10-1998
West African Senior Secondary Certificate -
St Patricks College
Calabar06-1992
Skills
- Results-Oriented
- Team Leadership
- Effective Communication Skills
- Collaborative
- Operations Management
- SAP ERP
- SAGE Accounting Tool
- Sales leadership
- Business intelligence and analysis
- Salesforce management
- Market trend analysis
- Business planning
- Client relationship building
References
- Mr. Patrick Akpareva, Regional Service Head, First City Monument Bank Nig. Plc, +234(0)8033941606
- Mr. Jalal Mohammed, Commissioner, Fiscal Responsibility Commission, Kaduna State, +234(0)8033001933
- Engr. Ernest Amadi, M.D, L&D Engineering, Aba Road Port Harcourt, +234(0)8037867831
Timeline
Business Development Manager
Escroll Group Nig Ltd
07.2019 - 07.2024
Branch Business Manager
Ecobank Nigeria
07.2016 - 05.2019
Branch Operations Manager
Oceanic Bank Nigeria - PLC
01.2006 - 02.2014
Bachelor of Sciences - Banking and Finance
University of Calabar
West African Senior Secondary Certificate -
St Patricks College