EKENE INNOCENT ONYEMANJO
Surrey,BC
Summary
Passionate and skilled IT and Services professional with a strong work ethic, exceptional organizational and interpersonal abilities, and problem-solving proficiency, eager to secure an entry-level IT position and contribute to the team's success in achieving the company's goals. Committed to offering world-class services and solutions that enhance the accomplishment of my organization's objectives while continuously developing my skills for maximum input.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Branch Operations Manager
Access Bank Plc
04.2019 - 04.2023
- Trained employees on proper procedures and strategies to improve productivity.
- Maintained adequate and within threshold cash balances in the branch vault and ATMs.
- Collaborated with other departments in the bank to delivery customer satisfaction and superior shareholder value.
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
- Produced reports outlining financial data to assist management with making strategic plans and operational decisions.
Customer Service Manager
Diamond Bank
05.2012 - 03.2019
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
IT Support Specialist
University Of Calabar, NUC Database Unit
02.2011 - 02.2012
- Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
- Offered new customers training to reduce frustration and improve customer satisfaction.
- Helped new users work through a complex database intensive web application.
- Assisted with routine maintenance of the web application and its database.
- Managed backup and recovery of valuable data assets to safeguard availability and comply with applicable regulations.
- Loaded software, granted permissions and configured hardware for new employees as part of onboarding process.
- Created and maintained a comprehensive database of all students in Social Science Faculty.
Education
Post-Degree Diploma - Information And Communication Technology
Douglas College
New Westminster, BC04.2024
Bachelor of Science - Computer Science
Federal University of Technology, Owerri
Owerri, Nigeria02.2011
Skills
- Safety Protocols
- Multitasking Abilities
- Information Management
- Project Management
- Team Player
- Excellent Time Management Skills
- Programming in C# and Java
- SQL and Databases
- Design Using UML
- Web HTML, CSS, JavaScript
Certification
- Associate of Chartered Institute of Bankers of Nigeria - 2022
- Oracle Certified Associate - 2011
Timeline
Branch Operations Manager
Access Bank Plc
04.2019 - 04.2023
Customer Service Manager
Diamond Bank
05.2012 - 03.2019
IT Support Specialist
University Of Calabar, NUC Database Unit
02.2011 - 02.2012
Post-Degree Diploma - Information And Communication Technology
Douglas College
Bachelor of Science - Computer Science
Federal University of Technology, Owerri
Similar Profiles
Uchenna OparaUchenna Opara
Client Service Manager at Access Bank Plc/Diamond BankClient Service Manager at Access Bank Plc/Diamond Bank
Kelvin AmanorKelvin Amanor
Customer Experience Specialist at Access Bank Plc - GhanaCustomer Experience Specialist at Access Bank Plc - Ghana
Augusta AziegbeAugusta Aziegbe
Executive trainee at Access Bank PlcExecutive trainee at Access Bank Plc