Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

EKENE LAWRENCE

Calgary,AB

Summary

I am a hard working person, i work in a punctual,orderly and systematic manner.

speed and accuracy are my strongest assets. i can work independently and also

in a team. i am creative, initiative taking and stress resistant. in addition, i am also

spontaneously flexible and eager to learn depending on the job offered.

Overview

10
10
years of professional experience

Work History

AFRICAN SHOP AND MONEYTRANS AGENT

MYSELF
HASSELT BELGIUM
10.2019 - 03.2024
  • Provided customer service to clients through phone and email communication.
  • Developed customer relationships and ensured satisfaction with services.
  • Responded promptly to customer inquiries and complaints in a professional manner.
  • Maintained accurate records of all customer interactions, process customer accounts and file documents.
  • Assisted customers with placing orders, answering questions about products, pricing, availability, product uses and credit terms.
  • Processed payments from customers by cash, check or credit cards accurately according to company guidelines.
  • Upsold additional products or services when appropriate in order to meet sales goals.
  • Followed established procedures for processing returns, exchanges, refunds while maintaining high levels of accuracy.
  • Analyzed market trends in order to identify potential areas for new business opportunities.
  • Participated in ongoing training programs related to job duties or responsibilities.
  • Demonstrated strong understanding of industry trends and competitive landscape.
  • Adhered strictly to company policies regarding confidentiality of client information.
  • Actively participated in developing strategies for improving customer relations.
  • Responded promptly to customer service calls and inquiries from diverse groups of individuals.
  • Completed research to thoroughly understand client requirements.
  • Maintained high level of communications and marketing skills by participating in professional activities.
  • Evaluated and identified opportunities to drive process improvements, positively impacting customer experience.
  • Delivered excellent service via inbound and outbound calling efforts, meeting established minimum targets.
  • Learned and applied sales techniques to achieve marketing goals for outreach.
  • Determined client needs by monitoring trends and industry developments.
  • Created and used media to inform clients about industry opportunities.
  • Solicited and scheduled meetings with potential clients to build roster.
  • Worked with clients to develop short- and long-term career strategies.

SORTING OF POSTAL PACKAGES

NETHERLAND POST
ST TRUIDEN BELGIUM
07.2018 - 02.2019
  • Processed incoming packages for sorting and delivery.
  • Reported any discrepancies or issues related to the packaging process immediately to supervisors.
  • Ensured compliance with safety regulations while performing packing tasks.
  • Loaded packages onto pallets according to delivery instructions provided by customers.
  • Followed established procedures for sorting and routing packages according to their destinations.
  • Provided assistance during loading and unloading activities when required.
  • Assisted in the organization of warehouse storage areas as needed.
  • Assembled boxes, containers and other packaging materials according to specifications.

DISHWASHER

MARTINS HOTELS
TONGEREN BELGIUM
04.2018 - 06.2018
  • Scrubbed and sanitized dishes, pots, pans, utensils, and other kitchen equipment.
  • Operated industrial dishwashers to clean plates, glasses, silverware, and cooking utensils.
  • Loaded dirty dishes into the dishwasher racks and unloaded clean dishes from the washer onto carts or shelves.
  • Stocked service areas with clean plates, bowls, cups, and other items as needed.
  • Cleaned food preparation areas such as countertops, cupboards, appliances exteriors, walls floors and sinks.
  • Removed garbage and trash to designated disposal areas in accordance with health regulations.
  • Disposed of glassware that had been broken or chipped according to safety procedures.
  • Checked temperatures of dishwashing machines to ensure proper functioning.
  • Maintained adequate levels of cleaning supplies for washing dishes.
  • Swept and mopped floors in the kitchen area at regular intervals throughout shift.
  • Assisted in preparing salads and desserts when requested by chefs or supervisors.
  • Inspected all returned dishes for cleanliness before restocking them on shelves.
  • Filled out daily logs regarding temperature readings of dishwashers as required by health department regulations.
  • Organized trays with cutlery prior to serving meals to customers.
  • Informed supervisors immediately if any machine malfunctions were observed during operation.
  • Followed all safety guidelines while handling sharp objects like knives or forks.
  • Sanitized surfaces after each use following standard sanitation practices.
  • Ensured that workstations were kept neat and tidy throughout the shift.

PARCELS DELIVERING

NETHERLAND POST
ST TRUIDEN BELGIUM
04.2017 - 04.2018

ORDERPICKER

RANDSTAD
LANDEN BELGIUM
08.2016 - 11.2016

KITCHEN HELP

ADDECCO
OPGLABEEK BELGIUM
02.2016 - 08.2016

Dishwasher

5TH AVENUE RESTAURANT
HASSELT BELGIUM
03.2014 - 12.2015

CLEANING JOBS

CARREFOUR HASSELT
HASSELT BELGIUM
12.2013 - 04.2015

Education

High School Diploma -

CAPITAL HIGH SCHOOL OYIGBO
NIGERIA
05-2003

Skills

  • Effective Communication
  • Client coordination
  • Adaptability and Flexibility
  • Problem-Solving
  • Integrity and Honesty
  • Documentation Review
  • Time Management
  • Problem-solving abilities
  • Team Collaboration

Languages

IGBO
Professional
English
Professional
Dutch
Limited
Romanian
Limited

References

References available upon request.

Timeline

AFRICAN SHOP AND MONEYTRANS AGENT

MYSELF
10.2019 - 03.2024

SORTING OF POSTAL PACKAGES

NETHERLAND POST
07.2018 - 02.2019

DISHWASHER

MARTINS HOTELS
04.2018 - 06.2018

PARCELS DELIVERING

NETHERLAND POST
04.2017 - 04.2018

ORDERPICKER

RANDSTAD
08.2016 - 11.2016

KITCHEN HELP

ADDECCO
02.2016 - 08.2016

Dishwasher

5TH AVENUE RESTAURANT
03.2014 - 12.2015

CLEANING JOBS

CARREFOUR HASSELT
12.2013 - 04.2015

High School Diploma -

CAPITAL HIGH SCHOOL OYIGBO

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EKENE LAWRENCE