Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
SalesAssociate

EKATERINA VASILYEVA

Toronto,Canada

Summary

Highly organized and detail-oriented professional, with an ability to develop strategies, and provide solutions to complex problems. Seeking to leverage skills and knowledge to contribute to team success. Proven track record in enhancing customer experience and sales at Maska Mode, adept in customer service and creative thinking. Excelled in retail environments by leveraging product knowledge and attention to detail, significantly contributing to store aesthetics and operational efficiency. Skilled in cash register operation and loss prevention, demonstrating a strong ability to solve problems and improve customer satisfaction.

Overview

13
13
years of professional experience

Work History

Sales Associate

Maska Mode
08.2021 - 09.2024
  • Provided customer service by offering in-store merchandise and answering phone calls
  • Maintained store cleanliness and order
  • Met merchandising standards by keeping store stocked and products faced
  • Assisted with new employee training and conducted performance reviews to track overall progress
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

Sales Associate

Russki Souvenir LLC
11.2016 - 09.2017
  • Assisted foreign customers shopping for Russian souvenirs and jewelry
  • Provided customer service to tourist groups, as well as individual customers
  • Maintained cleanliness and organized displays in the store
  • Assisted teammates with sales-processing tasks to meet daily sales goals


Retail Sales Associate

Sporting Life
05.2013 - 06.2015
  • Advertised current promotions to customers and provided information on store policies
  • Followed fitting room procedures for loss-prevention purposes
  • Maintained an organized and accessible work area
  • Built lasting relationships with customers
  • Answered phone calls to provide information on store, products and services

Receptionist

Yanox Laser and Massage Therapy Clinic
09.2012 - 04.2013
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled cash transactions and maintained sales and payments records accurately.

Visual Merchandiser

Abercrombie&Fitch
12.2011 - 03.2012
  • Managed inventory levels and stock replenishment to ensure sufficient supply of merchandise
  • Maintained proper organization of the merchandise by following planogram instructions and guidance
  • Prepared newly received shipments of merchandise for selling by unpacking, steaming and tagging garments
  • Participated in Loss Prevention program by setting order in fitting rooms and following LP rules

Education

Nail Care Technician -

The Academy of Beauty "Ecole"
08.2015

High School Diploma -

Lake Shore Collegiate Institute
06.2012

Skills

  • Customer Service
  • Product and Service Sales
  • Cash Register Operation
  • Stocking and Replenishing
  • Cleaning Techniques
  • Retail Loss Prevention
  • Creative thinking
  • Problem-solving abilities
  • Product knowledge
  • Attention to detail

Languages

Russian
Native or Bilingual
English
Full Professional
Bulgarian
Professional Working

References

References available upon request

Timeline

Sales Associate

Maska Mode
08.2021 - 09.2024

Sales Associate

Russki Souvenir LLC
11.2016 - 09.2017

Retail Sales Associate

Sporting Life
05.2013 - 06.2015

Receptionist

Yanox Laser and Massage Therapy Clinic
09.2012 - 04.2013

Visual Merchandiser

Abercrombie&Fitch
12.2011 - 03.2012

High School Diploma -

Lake Shore Collegiate Institute

Nail Care Technician -

The Academy of Beauty "Ecole"

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EKATERINA VASILYEVA