Ekaterina Makhova

• Collaborated closely with upper management to drive strategy through the development and implementation of new processes.
• Investigated and addressed system issues to enhance usability and improve functionality.
• Oversaw the design and development of software programs to meet requirements.
• Resolved malfunctions with systems and programs through troubleshooting.
• Gathering business requirements and conducting analysis for IT process improvement
• Ensuring the client's technical objectives are understood
• Consulting with IT and business project teams on proposed solutions
• Working closely with stakeholders to identify and specify complex business requirements and processes
• Identifying and establishing scope and parameters of requirements analysis on project-by-project basis to define project impact, outcome criteria, and metrics
• Providing technical support to client and operations teams
• Identifying, troubleshooting problems, and providing recommendations for resolution
• Delivering enhancements and updates to the application as needed to support new requirements
• Promoting security awareness and compliance within the organization
• Creating and configuring SharePoint sites and site collections as required by projects

Latest Projects:

5S application – led the project to create a global application for 5S reporting with mobile and desktop interface that provided life access to the current state 5S audit report which increased Health and Safety awareness across the 35 global facilities; guided connection of application database to Oracle and other SQL databases.

CEO CFO Management Representation Letter – managed the project to design and develop the letter submission process online which led to a decrease in man-hours for management+ level by 70% while increasing security of the documentation and compliance with company standards.

Leadership Assessment Site – collaborated with Project Manager on requirements gathering; built several forms with custom workflows to complete assessment process; conducted tests on the solution; suggested and implemented further improvements to automate the process; worked with stakeholders on defining and automating the online assessment process.

• Posted and advertised new content to learning management systems
• Performed troubleshooting of content deployment issues
• Managed the external learning request process
• Manually recorded gaps in employees' training records; maintained the training and conference spreadsheet for employee training records
• Generated reports from the internal and external learning management systems; generated custom reports using Crystal Reports (SAP)
• Provided first-line support of the ticketing system which included but was not limited to monitoring and assigning support tickets to members of the Learning Infrastructure team and answering basic user inquiries. Managed over 200 requests per day.

• Designed reporting databases for demand planning department
• Provided corporate training in MS Office, through at-desk sessions
• Developed materials for working with reporting databases.
• Assessed report and data requirements and determined best technology solution, format and distribution method.
• Synthesized and interpreted relevant data to generate comparisons of current and historical information.
• Compiled, maintained and verified data and distributed information through reports and queries to support operations.