Summary
Overview
Work History
Education
Skills
Languages
Work Availability
Timeline
Hi, I’m

Ekaterina Kim

Toronto,Ontario
Ekaterina Kim

Summary

Energetic and customer-focused barista with experience in fast-paced environments, including Shokoladnitsa Coffee Shop, LUSH Cosmetics, and McDonald's. Skilled in beverage preparation, espresso machine operations, and latte art, with a strong understanding of menu memorization and up-selling techniques. Adept at maintaining clean and organized workspaces, restocking ingredients, and ensuring smooth opening and closing procedures. Known for excellent memory, conflict mediation, and teamwork. Fluent in Russian with strong communication skills to enhance customer experiences. Passionate about crafting high-quality beverages and providing outstanding service.

Overview

5
years of professional experience

Work History

Shokoladnitsa

Barista
04.2017 - 05.2019

Job overview

  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Cleaned counters, machines, utensils, and seating areas, prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
  • Created wide variety of hot and cold drinks in average shifts.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Packaged bagels, muffins and other food items for customer purchase.
  • Promoted additional items with beverages, increasing store sales.
  • Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
  • Minimized spoilage with proper use of first-in-first-out stock procedures.

Lush Cosmetics

Seаsonal Sales Ambassadors
11.2016 - 03.2017

Job overview

  • Driving Sales: Utilize StoreForce dashboard results and seek feedback to exceed sales goals. Take ownership of your results and actively work to grow your contribution to the store’s overall sales.
  • Customer Experience: Consistently deliver a world-class customer experience to every customer who walks through our doors. Connect with customers and identify their needs by listening attentively and asking open-ended questions. Show off our amazing products by demonstrating their unique benefits and features. Seek opportunities to make customers' day and leave the world Lusher than we found it.
  • Building the Brand: Educate customers on our brand values including our stance on Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging. Expertly articulate these values in the shop and through community engagement by hosting store parties and other initiatives that help bring in more traffic. Spread the word about what makes Lush unique, and inspire others to join us in making a positive impact on the world!
  • Product Passion: Continually expand your product knowledge with ongoing learning and diving deep into all things Lush. Stay up-to-date on our products, ingredients, and unique benefits to confidently and consistently make informed product recommendations for every customer's needs.
  • Development: Utilize Lush resources to develop effective sales techniques and product knowledge to improve your performance, support the growth of your team, and increase sales. Take ownership of your development, assess your performance, and actively seek feedback, resources, and opportunities to improve and elevate your skills, knowledge, and abilities.
  • Time and Attendance: Be punctual, reliable, and present at work. Actively participate in teamwork, prioritize your wellbeing by taking breaks when necessary, and keep up-to-date with company news and updates.
  • Visuals and Merchandising: Maintain a clean, organized, and visually appealing store to enhance the customer's shopping experience and drive sales.
  • Stock and Inventory: Utilize Visual Merchandising guidelines to make real-time adjustments to product displays based on sales to improve the customer experience.
  • Policies and Procedures: Ensure you are practicing company standards for opening and closing, product integrity, respectful workplace, and health and safety.

McDonald's

Crew Member
11.2013 - 10.2016

Job overview

  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Worked well with teammates and accepted coaching from management team.
  • Became familiar with products to answer questions and make suggestions.
  • Collaborated with team members to complete orders.
  • Brewed coffee and tea and changed out drink station syrups.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Maintaining cleanliness in the visitors' lounge and washrooms

Education

First Moscow's Educational Complex
Moscow, Russia

Associate of Arts from Art Fundamentals
06-2017

Skills

  • Opening and closing duties
  • Display case merchandising
  • Dining room maintenance
  • Up-selling
  • Soft selling
  • Ingredient restocking
  • Team collaboration
  • Beverage preparation
  • Recipe adherence
  • Latte art
  • Espresso machine operations
  • Ordering procedures
  • Menu memorization
  • Conflict mediation
  • FLUENT IN RUSSIAN
  • Basic math
  • Excellent memory

Languages

English
Professional Working
Russian
Native or Bilingual
Kazak
Limited Working
French
Elementary
Availability
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Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Barista

Shokoladnitsa
04.2017 - 05.2019

Seаsonal Sales Ambassadors

Lush Cosmetics
11.2016 - 03.2017

Crew Member

McDonald's
11.2013 - 10.2016

First Moscow's Educational Complex

Associate of Arts from Art Fundamentals

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Ekaterina Kim