Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ekaterina Dementeva

Niagara Falls

Summary

Offering unmatched customer service using 3 languages: English (fluent), Russian (native) and Spanish (beginner). Perfectly suitable for team as well as independent work with excellent problem-solving, multitasking communication skills, and willingness to take responsibility. Experienced at maintaining professionalism, safety procedures and time management.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Server

Remingtons Of Niagara
05.2023 - Current
  • Serving food and beverages promptly with focused attention to customer needs.
  • Working with POS system to place orders, manage bills, and handle complimentary items.
  • Able to stay focused with multiple tables and guests

Front Desk Agent

Niagara Hospitality Hotels
05.2023 - 08.2023
  • Ensured in the accuracy of financial procedures.
  • Answered customer telephone calls promptly and appropriately handled needs and used internal software to process reservations, check-ins and check-outs.
  • Maintained organizational environment and professionalism, helping manager at the time at their absence
  • Handled over 200 guests a day

Hostess

Remingtons Of Niagara
10.2022 - 04.2023
  • Cultivate positive guest relations by responsibly and efficiently managing information and orchestrating speedy seating.
  • Support servers with keeping dining area ready for every guest.
  • Assist bartender and took position of server when needed.
  • Manage over 200 customers per day.

Summer Camp Leader

Children's Wellness Centre "Sputnik"
06.2022 - 08.2022
  • Organized welcoming and closing ceremonies, family night and sporting events for over 200 campers between ages of 7 and 14
  • Maintained fun, learning-focused atmosphere by smoothly handling conflicts and developing culture centered around collaboration and personal responsibility.

Cashier/Cook

McDonald's
01.2022 - 04.2022
  • Learnt base of providing customer service and recognition of their desires by emotions
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Used POS system to enter orders, process payments and issue receipts.
  • Monitored self-checkout systems and provided assistance or intervention where required.

Education

Bachelor of Business Administration - Hospitality

Niagara College
Niagara-on-the-Lake, ON
04.2025

Skills

  • Sales Expertise
  • Managerial skills
  • Hospitality Service Expertise
  • Natural Leadership

Certification

- Health and Safety Certification

- Smart Serve Certification - 221023977061

- OPERA. Hotel Property Management System Course

- Food Handler's Certification (advanced) - 04974949A

- WHMIS Certification

Timeline

Server

Remingtons Of Niagara
05.2023 - Current

Front Desk Agent

Niagara Hospitality Hotels
05.2023 - 08.2023

Hostess

Remingtons Of Niagara
10.2022 - 04.2023

Summer Camp Leader

Children's Wellness Centre "Sputnik"
06.2022 - 08.2022

Cashier/Cook

McDonald's
01.2022 - 04.2022

Bachelor of Business Administration - Hospitality

Niagara College

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Ekaterina Dementeva