Ekaterina Dementeva
Niagara Falls
Summary
Offering unmatched customer service using 3 languages: English (fluent), Russian (native) and Spanish (beginner). Perfectly suitable for team as well as independent work with excellent problem-solving, multitasking communication skills, and willingness to take responsibility. Experienced at maintaining professionalism, safety procedures and time management.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Server
Remingtons Of Niagara
2023.05 - Current
- Serving food and beverages promptly with focused attention to customer needs.
- Working with POS system to place orders, manage bills, and handle complimentary items.
- Able to stay focused with multiple tables and guests
Front Desk Agent
Niagara Hospitality Hotels
2023.05 - 2023.08
- Ensured in the accuracy of financial procedures.
- Answered customer telephone calls promptly and appropriately handled needs and used internal software to process reservations, check-ins and check-outs.
- Maintained organizational environment and professionalism, helping manager at the time at their absence
- Handled over 200 guests a day
Hostess
Remingtons Of Niagara
2022.10 - 2023.04
- Cultivate positive guest relations by responsibly and efficiently managing information and orchestrating speedy seating.
- Support servers with keeping dining area ready for every guest.
- Assist bartender and took position of server when needed.
- Manage over 200 customers per day.
Summer Camp Leader
Children's Wellness Centre "Sputnik"
2022.06 - 2022.08
- Organized welcoming and closing ceremonies, family night and sporting events for over 200 campers between ages of 7 and 14
- Maintained fun, learning-focused atmosphere by smoothly handling conflicts and developing culture centered around collaboration and personal responsibility.
Cashier/Cook
McDonald's
2022.01 - 2022.04
- Learnt base of providing customer service and recognition of their desires by emotions
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Used POS system to enter orders, process payments and issue receipts.
- Monitored self-checkout systems and provided assistance or intervention where required.
Education
Bachelor of Business Administration - Hospitality
Niagara College
Niagara-on-the-Lake, ON04.2025
Skills
- Sales Expertise
- Managerial skills
- Hospitality Service Expertise
- Natural Leadership
Certification
- Health and Safety Certification
- Smart Serve Certification - 221023977061
- OPERA. Hotel Property Management System Course
- Food Handler's Certification (advanced) - 04974949A
- WHMIS Certification
Timeline
Server
Remingtons Of Niagara
2023.05 - Current
Front Desk Agent
Niagara Hospitality Hotels
2023.05 - 2023.08
Hostess
Remingtons Of Niagara
2022.10 - 2023.04
Summer Camp Leader
Children's Wellness Centre "Sputnik"
2022.06 - 2022.08
Cashier/Cook
McDonald's
2022.01 - 2022.04
Bachelor of Business Administration - Hospitality
Niagara College
- Health and Safety Certification
- Smart Serve Certification - 221023977061
- OPERA. Hotel Property Management System Course
- Food Handler's Certification (advanced) - 04974949A
- WHMIS Certification
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