EKATERINA CHISTIAKOVA
Halifax,Nova Scotia
Summary
Currently enrolled in a full-time Data Analytics program at NSCC, acquiring comprehensive skills and knowledge in data analysis methodologies, tools, and techniques. 6 years of experience in a customer service, worldwide in a fast-paced environment. Experienced in providing directions, information, and assistance in-person and over the phone. Worked with Database application like SAP ERP systems for creating reports and other functions. Excellent customer service, coordination, and interpersonal skills. Helpdesk Support, SAP Solution Manager, SAP Material Management, Random Access Management Information System (Ramis), Labour Market Programs Support System (LaMPSS), Microsoft Office Analytical Skills, Deadline Oriented, Working Collaboratively, Database Applications, Multitasking, Unfailing politeness, Telephone Etiquette
Overview
13
13
years of professional experience
Work History
Goods Flow Out Co-worker
Ikea Halifax
Dartmouth, NS
08.2019 - 11.2022
- Ensuring goods flow smoothly and that operations are in line with order parameters
- Maintaining a safe working environment
- Maintain a clean, neat, and orderly work area
- Helping customers with finding products in the store
- Organizing and giving a great look at aisles to provide an excellent neat look in each aisle
- Supporting coworkers to synchronize tasks to meet productivity standards and ease workflow.
Administrative Assistant
IT Professional Services, Project Blue Software Applications inc
Halifax, NS
04.2018 - 04.2019
- Developed and provided trainings and Help Desk support for end users of SAP Business One
- Created technical instructions for SAP Business One users
- Posted blogs and newsletters about SAP Business One
- Used a ticketing system to create service calls for customers in SAP Business One.
Clerk 3 Program Assistant
NS Department of Labour and Advanced Education
Halifax, NS
02.2018 - 04.2018
- Provided client service by reviewing documentation submitted by clients to determine if they applied correctly and following up to obtain missing information
- Entered, maintained, and ensured the accuracy of various databases
- Retrieved information to respond to various requests for information
- Maintaining inventory and ordering office supplies; creating and maintaining filing systems and record retention
- Provided administrative services such as word processing, records management and photocopying.
Severstal
, Russia
01.2010 - 01.2016
- My primary responsibility was providing Technical Support to users of MDM and RAMIS
- In addition to support, I was also assigned projects to prepare legacy data from old systems to be imported into SAP using RAMIS
- All projects involved working with multiple plants and their users.
Education
Skills For Hire Atlantic program, Data Analytics, 20-week program -
01.2023
Bachelor of Public Administration and Governance -
Vologda State Technical University
01.2010
Advanced Diploma specializing in Metallurgy and Chemistry -
Cherepovets Metallurgical College
01.2006
Nova Scotia Community College, Program: Data Analytics (Full-Time) Start Date: September 2023 -
Skills
- 6 years of experience in a front-line service, worldwide in a fast-paced environment
- Experienced in incoming and outgoing phone calls, email, and mail
- Worked with databases and spreadsheets
- Excellent communication and organizational skills with attention to detail and accuracy
- Deadline Oriented
- Multitasking
- Worked with the variety of programs and services
- Ability to prioritize complex and competing requests
- Worked in a team environment
Timeline
Goods Flow Out Co-worker
Ikea Halifax
08.2019 - 11.2022
Administrative Assistant
IT Professional Services, Project Blue Software Applications inc
04.2018 - 04.2019
Clerk 3 Program Assistant
NS Department of Labour and Advanced Education
02.2018 - 04.2018
Severstal
01.2010 - 01.2016
Skills For Hire Atlantic program, Data Analytics, 20-week program -
Bachelor of Public Administration and Governance -
Vologda State Technical University
Advanced Diploma specializing in Metallurgy and Chemistry -
Cherepovets Metallurgical College
Nova Scotia Community College, Program: Data Analytics (Full-Time) Start Date: September 2023 -
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