Ekampreet Kaur
Calgary,AB
Summary
Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Service Representative
Orane International School of Beauty & Wellness
03.2024 - 02.2025
- Assisted customers with inquiries and resolved issues promptly.
- Maintained accurate records of customer interactions in CRM system.
- Collaborated with team members to improve service efficiency and effectiveness.
- Adapted quickly to new tools and software for improved service delivery.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Bachelor of Science - Marketing & Business Adminstartion
Guru Nanak Dev University
Amritsar, India02-2024
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Computer proficiency
- Customer satisfaction measurement
- Appointment scheduling
- Documentation
- Administrative support
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Certification
- Certified Esthetician, Orane Academy
Timeline
Customer Service Representative
Orane International School of Beauty & Wellness
03.2024 - 02.2025
Bachelor of Science - Marketing & Business Adminstartion
Guru Nanak Dev University