EKAMNOOR S. SANDHU
Calgary
Summary
Dedicated professional prepared to bring extensive expertise and results-oriented approach to Specialist role. Known for effectively managing tasks and supporting organizational goals through collaborative efforts and adaptive strategies. Recognized for excellent communication and analytical skills, ensuring seamless operations and consistent outcomes.
Overview
5
5
years of professional experience
Work History
Assistant Supervisor
Petro Canada
10.2022 - Current
- Overseeing cashier and service staff, ensuring they perform their duties effectively and provide excellent customer service
- Addressing customer enquiries, resolving complaint, and ensuring a positive experience
- Assisting with inventory control, restocking supplies, and conducting regular stock checks
- Managing cash registers, processing transactions, and preparing cash deposits
- Submitted documentation and reports to upper management.
- Addressed employee concerns promptly and professionally, maintaining high levels of job satisfaction among team members.
- Coordinated with day shift supervisor to balance staffing as workloads changed.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Exhibited high energy and professionalism when dealing with clients and staff.
Truck Dispatch and Freight Brokerage Specialist
Rai Dispatch
01.2023 - Current
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
- Championed the adoption of new software tools that streamlined workflows across multiple departments.
- Enhanced customer satisfaction with timely and accurate issue resolution.
- Negotiated with suppliers to reduce material costs, improving profit margins.
- Familiar with AVALL, XPERT and Loadlink.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Observed packing operations to verify conformance to specifications.
Drywall Installer
Fine Drywall
05.2021 - 03.2022
- Measuring, cutting, and installing drywall sheets on walls and ceilings, and ensuring they are properly secured
- Completed installation of drywall sheets on commercial and residential properties.
- Prepared work area, tools and equipment for job site.
- Installed drywall for residential and commercial projects with consistent attention to quality and safety.
- Finished and trimmed drywall with professional-level quality.
- Removed and replaced damaged drywall to complete repair and restoration projects.
- Used diverse variety of tools and equipment for safe installation of drywall.
Forklift Operator
WTC Group
08.2020 - 04.2021
- Safely transporting goods and material within the faculty, loading, and unloading trucks, and stacking products
- Operating forklifts and other material/handling Equipment, ensuring proper use and maintenance
- Following safety protocol, conducting pre-operation checks on equipment’s, and adhering to all regulatory guidelines
- Completing necessary paperwork related to inventory movement
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Transported goods between warehouse locations according to shipment and storage needs.
- Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
- Minimized product damage through careful maneuvering and transporting of fragile items.
Education
BBA - Management
Olds College
Olds, AB04.2024
Business Administration -
Capilano University
North Vancouver, BC04.2021
Skills
- Customer relations
- Expert problem solving
- Analytical thinking
- Documentation management
- Management collaboration
- Proficient in AVALL and XPERT
- Data entry
- Relationship building
- Cash handling
- Operating cash register
- Security monitoring
- Fuel dispensing proficiency
- Forklift operation
- Loading and unloading
Languages
English
Full Professional
Hindi
Professional Working
Punjabi
Native or Bilingual
Timeline
Truck Dispatch and Freight Brokerage Specialist
Rai Dispatch
01.2023 - Current
Assistant Supervisor
Petro Canada
10.2022 - Current
Drywall Installer
Fine Drywall
05.2021 - 03.2022
Forklift Operator
WTC Group
08.2020 - 04.2021
Business Administration -
Capilano University
BBA - Management
Olds College
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