Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ekamjot Singh

Winnipeg,Canada

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

6
6
years of professional experience

Work History

Technical Support Representative

IntouchCx
07.2021 - Current
  • Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
  • Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
  • Mentored new team members on company protocols and best practices for delivering exceptional technical support services.
  • Assisted in rollout of new software features, ensuring customers understood and utilized them fully.

Security Guard

G4S Secure Solutions
04.2019 - 10.2021
  • Maintained safe environment for staff and visitors through proactive surveillance and communication.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Reduced false alarm responses, accurately assessing and responding to security alerts.
  • Monitored CCTV systems to quickly identify and respond to potential security breaches, enhancing overall safety.

Covid Compliance Officer

Allied Universal
01.2022 - 07.2022
  • Assisted with internal and external audits to confirm compliance with applicable laws and regulations.
  • Strengthened company reputation with development and implementation of effective compliance training program for all employees.
  • Conducted periodic compliance audits and reviews to identify areas of improvement.

Customer Support Representative

Amazon
10.2019 - 04.2020
  • Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.
  • Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
  • Enhanced team morale and productivity by organizing regular training sessions on customer service excellence.

Cashier

Freshii
03.2019 - 08.2020
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Restocked and organized merchandise in front lanes.
  • Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.

Education

DIPLOMA - COMPUTER ENGINEERING TECHNICIAN

NORTHERN COLLEGE
SCARBOROUGH, PURES
08.2021

HIGH SCHOOL EDUCATION -

DAV COLLEGE
HOSHIARPUR, PUNJAB
01.2018

Skills

  • Microsoft Office
  • Java
  • Typing
  • Verbal Communication
  • Written Communication
  • Adaptability
  • Problem Solving
  • Leadership
  • Teamwork
  • Customer Service
  • Security Protocols
  • Organizational Skills

Languages

English
Bilingual or Proficient (C2)

Timeline

Covid Compliance Officer

Allied Universal
01.2022 - 07.2022

Technical Support Representative

IntouchCx
07.2021 - Current

Customer Support Representative

Amazon
10.2019 - 04.2020

Security Guard

G4S Secure Solutions
04.2019 - 10.2021

Cashier

Freshii
03.2019 - 08.2020

HIGH SCHOOL EDUCATION -

DAV COLLEGE

DIPLOMA - COMPUTER ENGINEERING TECHNICIAN

NORTHERN COLLEGE

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