Ekamjot Kaur

Work at Tim Horton's and cafeteria. (5 years)

• Work as a team leader (2 years). Handling the situations and customer concerns.
• Operating cash register for cash for 5 years, check and credit card transactions with excellent accuracy.
• Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
• Maintained current knowledge of store promotions daily and highlighted sales to customers.

• WIL opportunity from Memorial University for undergraduate students.
• Created engaging content for Facebook and Instagram.
• Worked closely with product development teams to create and maintain marketing materials for sales presentations and client meetings.
• Compiled product, market and customer data to generate informed sales and profit projections.
• Proofread marketing collateral ahead of printing to eliminate errors.

• Worked as an assistant with the professor from Memorial university.
• Gained a experience and knowledge in sociology and research.
• Worked both independently and collaboratively in research environment.
• Prepared materials for reports, presentations and submission to peer-reviewed journal publications.
• Performed statistical, qualitative and quantitative analysis.
• Attended in person meetings and symposiums to improve overall knowledge and understanding.
• Gathered, arranged and corrected research data to create representative graphs and charts highlighting results for presentations.

• Handled calls per day daily to address customer inquiries and concerns.
• Resolved all customer complaints in professional manner while prioritizing customer satisfaction.
• Created strategies to develop and expand sales of services to existing customers which resulted in significant increase in annual revenue.
• Contributed to mock-ups, email campaigns and social media content.
• Utilized market trends and target audience statistics to effectively and appropriately market products.