Evelyn Sarauz
Toronto
Summary
Knowledgeable Administrative Manager uses operational experience to inform strategic guidance. Coordinates ideal organizational outcomes by analyzing existing processes and developing tangible system improvements. Driven problem solver handles multiple tasks and projects simultaneously.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Administrative Manager
ATEXAM SERVICES
01.2015 - 06.2021
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Updated reports, managed accounts, and generated reports for company database.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Trained employees in company and regulatory compliance requirements to promote conformance.
- Developed and implemented improved filing systems for enhanced order and accuracy.
- Greeted visitors, employees and clients politely and professionally for excellent reception service.
- Coordinated customer, vendor and stakeholder relations for smooth communication flows.
- Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
- Verified customer information for orderly, up-to-date online systems.
- Created organized filing system to manage department documents.
- Coordinated office events, seminars and meetings for staff and clients.
- Created reports, presentations and other materials for executive staff.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
Business Coordinator
Indima S.A. Tecnoscape
02.2004 - 12.2014
- Facilitated communication with clients and team members to improve business strategy and operation.
- Managed project staffing, recruitment and new hire process.
- Conducted research assignments for executive team to support internal special projects.
- Coordinated with external contractors for development of marketing collateral, website management and branding activities.
- Conducted financial activities for monthly reconciliation and to assist with annual budget.
- Established and maintained relationships with key stakeholders for growth opportunities and successful partnerships.
- Evaluated suppliers to maintain cost controls and improve operations.
- Developed complete business plans and operational strategies for new and existing business.
- Trained new employees on proper protocols and customer service standards.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Education
BBA - Inernational Business
Centennial College of Applied Arts And Technology
Scarborough, ON04.2023
Technologyst - Business Administration
Instituto Sudamericano
Quito, Ecuador06.2021
Skills
- Staff Management
- Process Improvement
- Expense Reporting
- Strategic Planning
- Credit and Collections
- Office Management
- Daily Ledgers
- Document Control
- Billing and Invoicing
- Office Supplies and Inventory
- Logistics Support Services
- Data Management
- Policy and Procedure Modification
Languages
English
Full Professional
Spanish
Native or Bilingual
Certification
Microsoft Office Word and Excel expert
Timeline
Administrative Manager
ATEXAM SERVICES
01.2015 - 06.2021
Business Coordinator
Indima S.A. Tecnoscape
02.2004 - 12.2014
BBA - Inernational Business
Centennial College of Applied Arts And Technology
Technologyst - Business Administration
Instituto Sudamericano
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