Ejehi Aiyejina

• Interacted with internal customers to understand business needs and translate into requirements and project scope.
• Collaborated with stakeholders to define project objectives and criteria.
• Performed gap analysis to identify areas of improvement.
• Improved business direction by prioritizing customers and implementing changes based on collected feedback.

Project: Oracle Core Banking Solutions Implementations

Business /Quality Assurance Analyst roles:

• Conducted interviews and collaborated with key business users to collect information on business processes and user requirements for Oracle solutions.
• Performed gap analysis to identify areas of improvement
• Created business process models, specifications, diagrams for current and future state resulting to significant improvement in process communication among stakeholders.
• Facilitated Sprint planning sessions, daily Scrum, Sprint review and Sprint retrospectives meeting leading to over 95% projects execution rates.
• Developed functional requirement specifications by creating detailed use cases, wireframes, mock-up and documented business rules to support functional specifications.
• Created user manuals and Standard Operating Procedure (SOP), project related documentations including design specifications, application test plans, and test cases to ensure effective and efficient utilization of system functionalities, new features and upgrades.
• Utilized Practicetest management tool to execute and log tests during Basic, Functional and System Integration Testing with over 95% test case executions and retesting of fixed bugs.
• Documented all defects identified during UAT,worked closely with the technical team to resolve the defects.
  

Head of Operations roles:

• Monitored and supervised the activities of Banking Operations with about 90 staff strength
• Prepared Operations budget and variance analysis report, reviewed and monitored branch costs and expenses,
• Prepared monthly Income statement, statements of financial position, cash flow etc.
• Ensured full compliance and adherence to policies and procedures leading to 40% reduction in exceptions.
• Managed, minimized and eliminated risks by creating an enabling environment for sound internal control, prompt reporting and feedback mechanism.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
• Assisted in recruiting, hiring and training of team members.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Multitasked to handle diverse customer needs in high-volume online orders on the skipthedishes Application, setting, prioritizing tasks to keep up with challenging deadlines.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Responded to customer calls and emails to answer questions about services.