Ernest Ong Jr

Escondido

Summary

Business Administration graduate with a concentration in Marketing and experience in customer-facing sales and relationship management. Proven ability to build rapport, identify customer needs, upsell solutions, and thrive in fast-paced, goal-oriented environments. A competitive, self-motivated professional eager to leverage strong communication and problem-solving skills to drive new business, manage the full sales cycle, and contribute to a high-performing sales team.

Overview

years of professional experience

Certification

Work History

Front of House Server

BBQ Chicken

San Diego, CA

10.2024 - Current

Built strong relationships with 100+ guests per shift by delivering personalized service, identifying customer needs, and creating positive dining experiences that encouraged repeat business.
Communicated effectively with diverse customers, handled objections and special requests, and resolved issues quickly to maintain high customer satisfaction.
Increased average check size through strategic upselling of menu items, beverages, and promotions while consistently exceeding individual sales goals.
Managed multiple priorities in a fast-paced environment while maintaining accuracy, organization, and attention to detail under pressure.

Accounts Payable Internship

Sempra Energy Infrastructure

San Diego

06.2023 - 08.2023

Identified and corrected data inconsistencies, improving accuracy and workflow efficiency within the AP process
Developed strong problem-solving skills by troubleshooting financial discrepancies and improving invoicing procedures.
Led a 3-person team in organizing and restructuring an Accounts Payable instructional database to improve accessibility and workflow efficiency
Mapped, categorized, and standardized AP procedures and reference materials to create a more streamlined internal knowledge system

Education

Business Administration Bachelors Degree -

Cal State San Marcos

San Marcos

05-2026

Associates Degree - Business Administration

Miramar Community College

Miramar

05-2023

Skills

B2B Sales Fundamentals Cold Outreach Lead Generation Client Relationship Building Pipeline Management Upselling & Cross-Selling Customer Needs Assessment Conflict Resolution Strong Verbal Communication Project Management Process Improvement Time Management Organization Adaptability High-Volume Fast-Paced Environments Microsoft Excel Google Workspace / Microsoft Office